Technology & Media Support Specialist

This position will provide classroom and event support for hardware, software, peripherals, and services. This includes setup and operation for events, as well as troubleshooting issues with AV and computer equipment. Works with faculty, staff, students and outside event attendees. Position interacts with a broad range of clients requiring strong communication skills and ability to use a wide variety of technical resources for providing high level technical support.

A. Responsible for taking part in the daily operation of audio-video equipment, which includes performing routine maintenance (hardware and software), and training faculty, students and technical support staff on proper operation and care of related equipment.
B. Provides technical assistance to all members of the College community.
C. Promotes a secure computing environment and ensures the computing environment complies with existing policies.
D. Maintains an inventory of technical equipment and provides documentation on equipment usage.
E. Provides training for faculty and staff members and assists with the implementation of on-site and off-site training classes when necessary for faculty and students.
F. Provides training with all work-study students, interns and staff members to ensure minimal downtime and on time deliveries. Works with all members of IITS staff to create/maintain smooth operation of Classroom / Event Support.
G. Maintains a professional environment in which students can learn skills and work ethics.
H. Provides audio, video and various other technical support for college sponsored events both on and off campus.
I. Provides Level I support as needed in person and on phone. Creates appropriate Help Desk tickets.
J. Provides Level II and III support for the College community in response to assigned Help Desk tickets and established hardware and software maintenance schedules and routines.
K. Takes an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with department supervisor to develop and implement operational goals that support departmental success.
L. Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.
M. Collaborates with all members of IITS as needed. Participates with members of the Utica College community on committees and as needed.
N. Other duties as assigned.

This position does not require routine travel using a College-owned or College-rented vehicle.
This position must have a valid driver’s license and be able to support off campus offices.

A. Experience supporting and installing AV equipment required.
B. Experience in a higher education classroom support environment preferred.
C. Bachelor’s Degree in Information Technology, Computer Science or similar field preferred.
D. Experience in computer operation in PC and Mac platforms required.

• Must possess advanced skills in audio video technology, such as sound mixing.

• Familiarity with Extron and Crestron AV control equipment.

• Advanced technical skills required, including troubleshooting and problem solving.

• Ability to analyze, comprehend, interpret, and resolve technical problems

• Excellent verbal, written, and non-verbal communication skills and the ability to translate technical information into user-friendly format. Willingness to do hands-on work and maintain effective working relationships with faculty, staff and students is expected.

• Strong Customer Service skills are required, including the ability to work with customers of various skill levels, from novice to expert, as well as various positions in the college up to President and Board Members.

• Ability to communicate clearly and respectfully with peers, subordinates, and superiors.

•  Ability to maintain composure under stressful conditions.

• Ability to work well with difficult people in a service capacity

• Demonstrated ability to establish and maintain working relationships with vendors, clients, and IT staff

• Must be self-motivated and service-oriented, and be able to work independently and collaboratively in a team environment.

• Demonstrated ability to meet deadlines based on best practices and project management approach. The responsibilities will include working concurrently on multiple projects and the individual must be able to adjust to continual changes in priorities and respond effectively to emergency situations. -Must be able to manage time efficiently with minimal supervision.

• Must be able to work flexible hours if necessary, including weekend, evening and early morning.

• Must have a strong commitment to diversity and work continually to enhance diversity of our students, faculty, and staff.

All positions at Utica College support the College’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.

In line with the College’s Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity_Statement_Guide.pdf

Utica College is committed to affirmative action, equal opportunity and the diversity of its workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identify or expression, age, domestic
violence victim status, status as a protected veteran, or status as a qualified individual with a disability.

Our community of students, faculty and staff reflect a diversity of experiences, opinions, and cultural backgrounds shaped by biology, society, history, and choice. Our community includes members who are diverse by virtue of their race, ethnicity, gender, sexual orientation, ability, religious and/or spiritual affiliations, and socio-economic status, as well as the number of other ways in which who we are influences how we see the world. Furthermore, we value and celebrate diversity, and this results in a commitment to multiculturalism. We believe that within the community of human persons, all cultures, perspectives, and beliefs about faith, ideals, taste and lifestyles are of equal value. Our diversity deepens our commitment to nurture a multicultural environment in which we engage with others and blend perspectives, to learn about diverse cultures, to explore who we are and where we come from and to accept one another without prejudice. The Utica College Mission and Values Statement includes a commitment to fostering diversity in perspective, background, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas.

Located in the heart of central New York, Utica College is a comprehensive,
independent, private institution founded in 1946 to offer options for
college study to veterans returning from the second world war. More than
seventy years since veterans returned from WWII, this tradition of serving
veterans is still held in high regard here at UC, and we are proud to
welcome veterans as students and as valued members of our faculty and
professional staff.