Technology Office Assistant

GENERAL DESCRIPTION
The Technology Office Assistant should be skilled in Mac OSX Server Management (image capture and deployment), have a command of open-directory and windows server management, have strong organizational and communication skills, manage network print environment, and have experience overseeing enterprise class wireless system.  Prior experience with Blackbaud is a plus.

POSITION RESPONSIBILITIES
·       Adhere to all Brandon Hall Policies and Procedures

·       Maintain continuous communication with their direct supervisor regarding the current needs of the school and concerns for future growth and usage of the system

·       Aid in the maintenance of the physical upkeep of the technology infrastructure and all components including but not limited to servers, wires/fiber, laptops, desktops, and the phone system

·       Ability to perform multiple tasks simultaneously.  Ability to respond effectively to the most sensitive inquiries or complaints in a confidential manner.

·       Ability to apply principles of logic to a wide range of practical problems.

·       Provide general supervision of the student population at all times while on campus.

 
 
Duties include but not limited to:
-        Troubleshoot faculty, staff, and student hardware/software issues
-        Maintain Windows and Macintosh file/directory servers
-        Assist with STEAM projects (3D model/print, design thinking, project assistance)
-        Model ISTE Standards in digital presentation and organization
-        Write technical documentation
 
Skills:
-        Operating Systems: Mac OS X, Windows
-        Computer Software: Google Apps, Microsoft Office, CAD, Adobe CS
-        Hardware technician (ACMT preferred)
-        Troubleshooting and Problem Solving
-        Technical Writing and Presentation
-        Customer Service
 
 
·       Preferred Skills:
-        Apple Certified Macintosh Technician
-        Mac OS X and Windows server
-       Google Apps Management