The technology department at La Jolla Country Day School is responsible for the oversight and maintenance of all aspects of technology on campus - wired and wireless networks, hardware, software, and infrastructure.  In addition, the team supports the use of these systems through direct end user support and training.

We are seeking a user-focused, service-oriented professional to join our technology team as a technology operations coordinator.

The technology operations coordinator is the main point of contact for all end user support.  They install, configure, and support all hardware and software, as well as troubleshoot and resolve issues.  In collaboration with the other members of the team, they also work with faculty, staff, and students to develop strategies for improved processes using reliable and appropriate technology solutions, and provide training on said solutions.

Essential Duties and Responsibilities

Technology Operations

• Set up, maintain, troubleshoot, and update Mac, Windows, iOS, and Chrome devices and peripherals

• Track inventory of hardware, licenses and other IT assets

• Create documentation and tutorials focused on classroom, office, and school-wide technology initiatives and systems

• Review, evaluate, and recommend solutions for projects requiring specialized hardware and software

• Work with external vendors to support hardware, software, and other IT projects

Technology Support

• Monitor and respond to help desk requests and troubleshoot user issues

• Provide end user support for software, to include learning management systems, and hardware, to include copiers and printers

• Provide A/V support for classroom and campus events

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is normally performed in a typical interior/office/classroom work environment, with typical office/classroom noise and other disruptions

• Both sitting and standing are required during a regular workday

• Normal vision and hearing abilities are required to interact with students, parents, faculty, and staff, and with school equipment

• Noise level is usually moderately quiet; however, variations in noise level may occur when the employee attends school functions such as assemblies, school dances, and other events

• Ability to occasionally lift and/or move up to 40 lbs

• Ability to work at desk and computer screen for extended periods of time

• Ability to turn, bend and reach

• Ability to move oneself around the campus

• Position requires adaptability, analyzing, assessing, calculating, decision making, dependability, good judgment, reading, memorizing, social skills, speaking, multitasking, and writing

Physical presence on campus is required to perform the essential duties and responsibilities of this role.

Position Requirements

The position requires a bachelor's degree or equivalent training with at least 5 years of work experience supporting technology The coordinator is required to have detailed knowledge of commonly-used technology concepts and practices.

• 3-5 years of extensive experience in the installation, configuration, support, and training of software applications including, but not limited to, Google Workspace, Microsoft Office, and Adobe applications

• 3-5 years of extensive experience in the installation, configuration, support, and training of peripherals including, but not limited to, printers, projectors, document cameras, and scanners

• Experience in the following:  Mosyle MDM, Blackbaud Education Administration, Blackbaud FE-NXT, Blackbaud RE-NXT, Canvas, and SeeSaw

• Proficiency with:

  • Detection and elimination of malware including extensive knowledge of anti-malware applications; customer support and training on best-practices for protection against malware

  • Media creation and editing using applications such as iMovie, Windows Movie Maker, GarageBand, Audacity and Photoshop

  • Imaging/cloning applications for both Microsoft and Apple systems – individual should be experienced with the configuration and deployment of several hundred computer systems using imaging/cloning technology

  • Support of network (wired and wireless) environments as it relates to end user device issues - it would be preferred for coordinator to be experienced with Meraki networking equipment

  • Configuration and support of telephony systems, preferably SpectrumVolP

• Project management experience with proven ability to balance longer-term projects and meet deadlines with minimal supervision while also maintaining a large volume of daily shorter-term support tasks

The ideal candidate is committed to leading and learning with dignity, and working in an environment where anti-racist education and culturally responsive instructional practices are modeled. They will possess or demonstrate the following: a growth mindset, emotional intelligence, self-motivation, positive energy, strong interpersonal skills, a service-oriented and team approach to work, approachability, adaptability, vulnerability, openness to new and divergent ideas, excellent oral and written communication skills, and comfort in an educational setting where children and adults are present.  

All school personnel must successfully complete a fingerprint background check through Live Scan and provide current tuberculosis clearance.

To be considered, please submit your current CV/resume and a cover letter detailing your interest and experience for this role.

This is a full-time, hourly paid position, eligible for all benefits.  The pay range is $33.00-$41.00 per hour   An offer to a successful candidate is dependent on several factors that may include, but are not limited to, the type and years of experience, training, practical knowledge, and education.