Technology Service Technician

Under direction of the Computer Field Services Supervisor, provides technical support in the installation, operation, maintenance and repair of computer systems (hardware and software), peripherals, telecommunication equipment (intercom and phone), low voltage systems (bells and clocks), fire/video/security systems, and networks at various sites; provides informal training to the users in the proper operation and maintenance of computers and related equipment.

WE ARE ONLY ACCEPTING ONLINE APPLICATIONS FOR THIS RECRUITMENT. If you need assistance applying online, please visit our office or contact us at (626) 933-3920.

APPLICANT FILING INFORMATION: This recruitment is open to the public. An eligibility list will be established to fill vacancies for full time, part time, evening, summer, and substitute positions throughout the duration of the eligibility list. Eligibility lists typically last for one year. Vacant positions are filled from the top three ranks. Pursuant to PC Rule 6.2.10, the eligibility list established for this recruitment may be used for another related classification at the same or lower salary.

CURRENT OPENING: Three 12 month/40 hours per week positions.  Salary placement will be on Range 32 of the CSEA Salary Schedule "B." Initial salary placement for new employees is customarily at step 1 ($24.99 per hour) of this 6-step salary range. 

NOTE: Answers to the supplemental questions must be submitted with your application. Proof of your highest obtained education, valid CA Driver License, and proof of car insurance must be submitted by the final test part. You may upload the documents to your online application or fax them to Jeanette Raygoza at (626) 333-7416.

Essential Duties

The classification specification does not describe all duties performed by all incumbents within the class.  This summary provides examples of typical tasks performed in this classification.

• Troubleshoots hardware and software problems identified by users and advises users of corrective measures over the telephone, in person, or via email.

• Demonstrates and assists users in the operation and maintenance of office equipment and systems.

• Estimates materials, labor, equipment and time required for daily computer support activities.

• Inspects, troubleshoots, diagnoses and repairs of computers and other peripheral devices.

• Installs, supports, and maintains District owned computers, laptops, mobile devices and related equipment for staff, faculty, students and other users.

• Installs and maintains office, school and classroom technology.

• Installs, maintains, and upgrades various software on computers for staff, faculty, and students.

• Picks up, delivers, and moves equipment.

• Performs equipment tests using specialized equipment and a variety of data communications and network diagnostic computer programs to determine defects and malfunctions.

• Orders and stores parts and supplies.

• Makes recommendations to administrators and management regarding technology purchases.

• Maintains and repairs fire/video/security systems, intercom systems, radio, networks, PA sound equipment, telephone equipment, point of sale devices and related audio/visual equipment.

• Installs and replaces cables necessary for computer systems and networks throughout the District.

• Assists with the maintenance and support of the network, including LAN, WAN, and other related network devices.

• Assists in data migration and backup.

• Conducts imaging and re-imaging of computers in accordance with District standards, policies and procedures.

• Composes technical and non-technical materials (e.g. reports, memos, procedures, etc.) to document activities and provide written reference.

• Retrieves and completes documents from automated repair order and provide updates as necessary.

• Maintains a variety of records related to computer repairs, purchases and inventory.

• Maintains confidentiality of all data on computers.

• Attends and participates in meetings, conferences and trainings related to computer technology.

• Drives a vehicle to various District sites to conduct work.

• Performs other related duties as directed.

DISTINGUISHING CHARACTERISTICS AMONG RELATED CLASSES
A Coordinator of Facility Technologies coordinates and facilitates projects relating to the planning, installation, repair and maintenance of advanced technology for existing and future facility developments, and trains, supervises and evaluates the performance of assigned staff.

A Computer Field Service Supervisor coordinates and facilitates projects relating to the installation, operation, maintenance and repair of computer systems, peripheral, networks and other related technologies, and supervises and evaluates the performance of assigned staff.

A Technology Service Technician provides technical support in the installation, operation, maintenance and repair of computer systems, peripherals, networks and other related technologies at various sites, and provides information training to the users.

PHYSICAL DEMANDS
Employees in this classification stand, sit, walk, push/pull, move, lift and carry up to 50 lbs. (and may occasionally lift up to 75 lbs. with assistance), stoop, crawl, kneel, crouch, and bend repeatedly, reach overhead, above the shoulders and horizontally, climb and move ladder, climb stairs, use fingers repetitively, use wrists or hands repetitively in a twisting motion or while applying pressure, use both hands simultaneously, use fingers repetitively, have rapid mental/muscular coordination, speak clearly, hear normal voice conversation, have depth perception, color vision/distinguish shades, see small details, drive a vehicle, use a computer and a telephone.   
 
WORK ENVIRONMENT
Employees in this classification work both inside and outside, in changing temperatures, with electrical hazards, fumes, dust, odors, machinery with moving parts, moving vehicles, exposure to minor contagious illnesses (colds, flu, etc.), work in a cramped or restrictive work space, with occasional exposure to cleaning fluids, with high volume of work and constant interruptions, in direct contact with students, public and other District staff, in the absence of direct supervision.

Minimum Qualifications

Education:
Graduation from high school or evidence of equivalent educational proficiency

Experience:
Two years of experience in the installation, maintenance, and repair of computer systems, peripherals, and related equipment in a network environment.

Special:

• Possession of a valid California Class C Driver License.

• Evidence of adequate insurance for a motor vehicle which meets or exceeds the California legal liability insurance requirement and continual insurance coverage during employment.

• Use of an automobile.

• Successfully complete a pre-employment physical examination.

  Ideal candidates will have

Knowledge of:

• Methods, procedures and tools used in the installation, configuration, operation, maintenance, repair and diagnoses of technology equipment associated with office, school, classroom technology and networks.

• Electrical and fire codes.

• Operation of assigned operating systems.

• Computer hardware systems and software applications utilized by the District.

• Principles, methods and procedures of operating computers, network systems and peripherals.

• Diagnostic equipment including usage and operation.

• Basic record keeping techniques.

• Word processing, spreadsheet, desktop publishing, and graphics software and applications.

• Appropriate safety precautions and procedures for operating technology equipment and proper lifting techniques.

• Inventory methods and practices.

Ability to:

• Successfully troubleshoot and solve hardware or software problems.

• Provide training and technical assistance to District personnel in the proper operation and care of hardware, software and peripheral equipment.

• Inspect, troubleshoot and diagnose network issues.

• Use computer and electronic test equipment to diagnose problems.

• Install, replace and repair various types of computer, electronic equipment, and other peripheral devices.

• Analyze equipment problems and determine needed repairs.

• Plan and lay out computer and electronic equipment repair work, including estimating labor and material costs.

• Work from plans and specifications.

• Read, understand and follow oral and written instructions.

• Communicate effectively both orally and in writing.

• Describe technical issues in a manner understandable by the users.

• Pay attention to detail.

• Plan, prioritize, schedule and organize work to meet schedules and timelines.

• Maintain accurate work records and prepare routine reports.

• Learn and maintain knowledge of current technological advancements in the field.

• Demonstrate attendance sufficient to complete the duties of the position as required.

• Use tact, patience, and courtesy to establish and maintain cooperative working relationships with others.

• Perform work independently without close supervision, but also exercise good judgment when determining the seriousness of a problem which warrants escalation.

• Demonstrate flexibility to work independently and with others in a wide variety of circumstances.

Competencies:

• Customer Focus: Attending to the needs and expectation of customers.

• Self-Management: Showing personal organization, self-discipline, and dependability.

• Oral Communication: Engaging effectively in dialogue.

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims.

• Learning Agility: Seeking learning opportunities and applying the lessons to one's work.

• Reading Comprehension: Understanding and using written information.

• Informing: Proactively obtaining and sharing information.

• Adaptability: Responding positively to change and modifying behavior and the situation requires.

• Professional & Technical Expertise: Applying technical subject matter to the job.

• Using Technology: Working with electronic hardware and software applications.