Technology Specialist

Dwight School seeks a Technology Specialist to join a dynamic, fast-paced team of experienced IT professionals positioned to install, support and maintain a variety of diverse technical offerings at Dwight School’s New York City campuses.

Responsibilities of the position:

• Provide multi-channel support to the Dwight School community consisting of students, parents, faculty, staff and administrators and all school managed facilities
• Troubleshoots, resolves, or escalates hardware, software, network, phone, a/v, and printing problems
• Provides audio/visual setup support for school events and ongoing support for classroom a/v installations
• Maintains equipment checkout/inventory system, including Mac laptops, iPads, Chromebooks, peripherals, and accessories
• Deploys software and operating system images in a 1:1 mixed platform computing environment managed by Jamf Pro
• Offer general and personalized community training of services under management and prepare documentation to support them
• Actively participate in the continuous improvement of technical services offered by the technology team.

• Bachelor's Degree or higher with experience in a professional, preferably academic, IT setting.
• Detail oriented team player with strong communication, troubleshooting, organizational, and customer service skills to serve students, faculty and staff of all ages.
• Demonstrated understanding of TCP/IP networking & cross platform computer and mobile device troubleshooting.
• Advanced technical knowledge of Apple Computers and Mobile Devices and MacOS, iOS, Microsoft Windows Clients & Servers.

Candidates should be able to lift 50 lbs and traverse multiple stories of stairs several times a day

Interested candidates should submit cover letter and resume to techspecialist@dwight.edu.