Technology Specialist

The Technology Specialist will join a dynamic Technology User Services team in providing excellent technology services to a diverse and multicultural population of students, faculty and staff of the University.

The Technology Specialist will provide support by phone, e-mail and in person; will open and close service requests electronically; trouble shoot user technology accounts; manage technology inventory; and train student Help Desk technology assistants. In addition he/she will install, maintain and repair computer hardware and software and other technologies in computer labs, classrooms and faculty/staff offices. He/she will provide classroom, computer lab and audio/visual support.

• Associates Degree in Information Technology or related field

• 1 – 2 years experience in the installation and maintenance of end user systems 

• Strong organizational skills and attention to detail

• Excellent customer service skills, strong interpersonal skills and the ability to build strong working relationships with a diverse audience of faculty, staff and students.

• Experience supporting Microsoft Windows and Apple platforms 

• Knowledge of techniques used in the installation, testing, and troubleshooting of Windows and Apple workstations, network printers, wired and wireless network connectivity, Microsoft Office and similar business productivity software.

• Ability to multi-task and prioritize requests in a fast paced working environment

• Three or more years of demonstrated hands-on IT experience

• Experience supporting Microsoft Office 365

• Knowledge of Windows Servers operating systems 

• Knowledge of Microsoft Exchange account management

Moving and installation of heavy computer equipment

Some evenings and weekends required