Technology Specialist II

The Technology Specialist II, as a member of the Technology Department, will support the school’s administrative and instructional staff as well as the student population.

Essential Job Functions:
● Respond to help desk requests via ticketing system, telephone, and email
● Ability to remain calm and supportive with users in the midst of a technology "crisis"
● Ability to work with individuals with a range of technological expertise in a courteous and professional manner
● Install, configure, and maintain software, hardware, and related peripherals
● Troubleshoot and resolve hardware, software, printing, phone, and A/V problems
● Provides level 2 support for Mac OS X and Windows client software and related programs
● Provides level 2 support for Mac OS X server software and policy enforcement
● iPad deployment and management
● Software image creation, deployment, and maintenance
● Maintain software inventory and licensing compliance
● Hardware repairs for warranty and out-of-warranty computers, printers, and peripherals
● Maintain hardware asset inventory
● Electronic Whiteboard (Smartboard) and Projector hardware/software support
● Provide AV support for school functions as needed
● Wireless network oversight and management
● One-to-one and group training
● Other projects/tasks assigned by Director of Technology

Qualifications:
Educational:
Minimum 2-3 years experience supporting and troubleshooting a mixed platform environment. ACMT Certification preferred (not required)

Environment:
• Office environment
• Constant interruptions.

Physical Demands:
• Sitting for extended period of time.
• Operate office equipment.
• Read handwritten documents and other records or reports.
• Ability to lift up to 50lbs.
• Dexterity of hands and fingers to operate a computer keyboard
• Hearing and speaking to exchange information in person or on the telephone.
• Seeing to read a variety of materials.
• Reaching overhead, above the shoulders and horizontally to retrieve and pull cables as needed.
• Bending at the waist, kneeling or crouching to install, troubleshoot or remove computers and other peripherals.

Working Relationships:
• Ability to maintain confidential and positive working relationships with administrators, faculty, staff, parents, students, school and community organizations, vendors, and the general public.

Ability to maintain confidential and positive working relationships with administrators, faculty, staff, parents, students, school and community organizations, vendors, and the general public.

Contact Human Resources
hr@tarbut.com