Technology Support

School Profile: The Howard School educates students with language-based learning disabilities and learning differences through instruction designed to complement and address each student’s individual needs, and to help each student understand and advocate for his or her own learning process. The curriculum focuses on depth of understanding to make learning meaningful and therefore, maximize educational success.

Position Purpose: The Technology Support works closely with Instructional Technology Coordinator and Network Administrator to maintain the computer networks of The Howard School, providing technical support and ensuring the whole school runs smoothly. Technology Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Moreover, Technology Support needs to talk to customers (i.e., faculty, staff, students, etc.) directly, as well as create written documentation, requiring excellent written and verbal communication.

Qualifications/Skills:

• Bachelor’s Degree in Computer Science or Information Technology.
• A minimum of 3-5 years of experience
• Certification in Google Apps for Education and/or Business and Microsoft is advantageous.
• Prior experience in tech support, desktop support, or a similar role
• Proficiency in Windows/Mac OS
• Experience with remote desktop applications and help desk software
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Organizational skills
• Time management
• Good written and verbal communication
• Fully vaccinated for COVID-19 preferred