Technology Support Analyst
This position reports to the manager in charge of technical and developmental infrastructure within Classroom Labs. Administers lab computers, applications, virtual desktop, and supporting server infrastructure. Supervises two full time positions and student workers as needed. Maintains equipment inventory. All Information Technology Services employees are expected to demonstrate a commitment to exemplary customer service in all facets of their work.
Operations: Recommend, configure, and install software and hardware resources on desktop computers, servers, virtual desktop pools, and other technological resources. Maintain inventory for lab equipment and laptop checkout program.
Support: Diagnose problems with computer lab services and virtual resources and maintain existing resources. Interact with LSU vendors and support personnel to plan and implement solutions to computer labs and classroom software and hardware questions and problems.
Analytics: Maintain problem / service records as required by ITS, LSU, and vendors. Provision and maintain analytics mechanism for lab software and lab equipment usage.
Documentation: Establish and maintain documentation of computer lab and classroom hardware and software support by ITS, and develop and deliver training resources for student workers to speed the development of technology and solutions.
Supervision: Supervise and instruct 10-15 student analysts supporting the computer labs and virtual environment.
Other duties as may be assigned by senior analysts or management.
Minimum Qualifications ITA 1:
Bachelor’s degree with 1 year experience. Good analytical and communications skills. One or more
years of related technical experience.
Minimum Qualifications ITA 2:
Bachelor’s degree with 3 years experience. Good analytical and communications skills. One or more
years of related technical experience.
Preferred Qualifications for both levels:
One or more years experience in Microsoft Active Directory, PC support, PC imaging, hardware
troubleshooting, operating systems such as Windows & Server, ESX, Mac OS, Linux. Experience in
University environment and with academic software. Basic scripting knowledge.
Examples of work ITA 1:
Sets up and manages printers, scanners, etc.
Conducts inventory of hardware, software, and other appropriate equipment
As applicable, provisions and updates: servers, applications, and/or operating systems.
Examples of work ITA 2:
Conducts more complex or sensitive deployments.
Troubleshoots and resolves intermediate technical issues in collaboration with staff.
Manages the life-cycle replacement of hardware and software.
Additional Job Description:
Special Instructions:
Please attach a Resume/CV.
A copy of your transcript(s) may be attached to your application (if available). However,
original transcripts are required prior to hire.
Application deadline is 12:01 am on date of closing.
Posting Date: October 29, 2018
Closing Date (Open Until Filled if No Date Specified): November 12, 2018
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Essential Position (Y/N):
EEO Statement: LSU is committed to diversity and is an equal opportunity / equal access employer.
HCM Contact Information: Questions or concerns can be directed to the LSU Human Resources Management Office at 225-578-8200 or emailed HR@lsu.edu