Technology Support Analyst

Morehouse College seeks a highly motivated, creative, dynamic, and collaborative individual to fill the position of Technology Support Analyst. This position is responsible for supporting technology in classrooms for face to face instruction as well as assisting with teleconferencing, audio/visual, hardware/software, peripheral devices, multimedia platforms, and emerging technology. Troubleshoot technology issues while classes/events are in session. Support a wide array of applications on both Windows and MAC operating systems. Contribute to the daily workload of the Service Desk. Provide excellent service to the faculty, staff, students, and the broader Morehouse College campus community. The successful candidate will be expected to be flexible, highly organized with great attention to detail, and able to work under pressure while maintaining a professional, courteous and customer service focused attitude at all times.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Instruct, coach and assist students, faculty and staff in the use of multimedia equipment, software and technology elements ancillary to the instructional mission of the college.

• Develop and maintain operating instructions/guidelines for classroom multimedia and videoconferencing

• Work with a wide range of software including, audio, video, and web applications on Windows and Mac

• Troubleshoot a wide range of technical issues across a multitude of platforms and environments.

• Participate in day to day operations and service of the Service Desk

• Provide on-site and remote technical support for audio visual equipment and videoconferencing

• Work with partner institutions and consortia to bring collaborative tech initiatives to fruition.

• Serve as technical liaison and primary contact for all classroom technology

• Provide guidance for new and renovated classroom design, manage and coordinate work with 3rd party A/V vendors and

• Administrate various teaching and learning "cloud based"

• Assist in the implementation of programs and projects associated with grant/gift awards

• Ability to work evening, weekend, special event support as needed

• Other duties as assigned

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Bachelor's degree required.

• Preferred higher education experience working with various distance learning technologies, audio visual equipment, networked computers and various multimedia and productivity software.

• Excellent written and oral communications skills.

• Excellent organization and time management skills; ability to manage multiple tasks and projects simultaneously, including defining scope, setting objectives, determining timelines, acquiring resources, tracking progress, and preparing reports.

• Ability to work professionally with a diverse group of students, faculty, staff and visitors on a daily basis.

PHYSICAL DEMANDS

The Technology Support Analyst will on a routine and daily basis, be required to sit or stand for prolonged periods of time. The technology support analyst may be required to lift, move or carry computer equipment up to fifty (50) pounds. In certain situations it may be required to bend, kneel, and crawl under desks and cabinets. Incumbent may occasionally be exposed to allergens while performing essential functions of the job.

Job Type: Full-time

Experience:

• higher education experience working with various distance le: 2 years (Preferred)

Education:

• Bachelor's (Required)

Work authorization:

• United States (Required)

Benefits offered:

• Paid time off

• Health insurance

• Dental insurance

• Healthcare spending or reimbursement accounts such as HSAs or FSAs

• Retirement benefits or accounts

• Education assistance or tuition reimbursement