Technology Support Analyst

Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree. Related information technology experience may be substituted year for year for the required education.

Degrees must be received from appropriately accredited institutions.

Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions.

This position reports to the Senior Associate Registrar for Technology within the Registrar’s Office and may work, in consultation with the Senior Associate Registrar, on office projects with the University Registrar as may be needed. Its primary purpose is to support the needs of the technology team within the Registrar’s Office working collaboratively with them as needed on new technology initiatives, software, reports and/or new functionality implementation within the SIS system. This position will support projects, development of Banner training materials, migration and maintenance of the university’s imaging system and any other needs of the technology team within the office as may be needed. It may also assist in report development as deemed necessary or required. This position may help with internal projects at times for the Registrar’s Office that involve technology. As a result, this position must have a strong knowledge of and comfort with technology, an ability to learn new technology quickly and demonstrate a proven track record of project completion within a reasonable time frame.

This position may also manage the Office of the Registrar’s website. This will include managing the requests for additions to the website and presenting them to the University Registrar for review. This position would be responsible for getting approved content added to the website.

Must have the ability to build strong collaborative relationships with staff within the Registrar’s office and Enrollment Management as well as with faculty and staff across campus.

Strong knowledge of technology and ability to learn new programs and software quickly.

Ability to multi-task, take initiative, and work independently as well as part of a team.

Ability to think critically, prioritize and accomplish complex tasks within an established time frame.

Strong verbal and written communication skills required.

Bachelors Degree in computer science, information technology or related area and one year in the information technology field related to the position’s role.

Monday – Friday, 8:00 am-5:00 pm.

This position is not required to exert physical effort but must be comfortable with sitting at a desk for long periods of time.

Planning and Organizing: Organizes and follows complex and/or detailed technical procedures. Works well independently and with teams.

Project Management: Manages technical projects involving own work and under minimal supervision. Demonstrates initiative in solving problems associated with projects and daily work.

Technical Knowledge: Demonstrates comprehensive knowledge as demonstrated by an in-depth understanding and use of principles, theories and practices pertinent to the organization.

Technical Support: Independently resolves routine and non-routine problems. Troubleshoots problems and performs diagnostics on software and/or hardware. Interacts with hardware and software vendors as appropriate to solve problems.