Technology Support Assistant

Effective immediately:  Part-time Technology Support Assistant in Wilmington University’s Information Technology Department – New Castle

Requirements:  High school diploma or equivalent is required. The successful candidate must have sufficient experience to successfully complete the essential functions of the job. Candidate must have excellent communication, customer service, organizational, and analytical skills. Must be detail-oriented and able to work with diverse populations. Must be self-directed and able to make decisions related to assigned projects independently. Must be computer literate and proficient in Microsoft Office (Word, Excel, PowerPoint, etc.), help desk, and asset management products. Must maintain professionalism and confidentiality in all situations.

Responsibilities include (but are not limited to):  

• Field incoming help requests from end users via both telephone and email in a courteous manner.

• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

• Test fixes to ensure problem has been adequately resolved.

• Perform post-resolution follow-ups to help requests.

• Develop help sheets and frequently asked question lists for end users.

• All other duties assigned by the Technology Support Manager.

Hours of Employment:  Monday – Friday, regular shift will be from 8:00 am – 12:00 pm (must be flexible with hours to meet the needs of the department/University).

Benefits:   NA

Salary Range:   $12/hour    

Application Deadline:  January 11, 2019

Wilmington University is an Equal Opportunity and Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff to all postings. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, age, genetic information, marital status or other characteristics protected by law.

The security of all members of the campus community is of vital concern to Wilmington University. In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Annual Security Report contains information for all Wilmington University sites regarding campus security programs, recommended personal safety practices, the authority of University Public safety Officers, campus disciplinary procedures, and campus crime statistics for the most recent three year period can be found online at http://www.wilmu.edu/safety/2016_US-AnnualSecurityReport_Update_2.pdf or a hard copy may be requested from the Wilmington University Department of University Safety at (302) 325-3333.