Technology Support Coordinator

$21.89 $28.46/per hour

114

Monday - Friday, 8am - 5pm; some evenings and weekends may be required
Summer Hours: Monday - Thursday, 7am-6pm

12 Months

Our employees are our most valuable asset; that’s why at Maricopa County Community College District (MCCCD) we are committed to providing a comprehensive benefits package to meet the needs of you and your family. Being a member of the Maricopa community you are able to participate in a wide range of benefits that gives you flexibility and choice including medical, dental, vision, life, disability, tuition waivers and exemptions for you and your dependents, and retirement.

Whether you’re teaching, working, or learning - find your purpose. Join our community and make a difference.

Learn more about our generous and competitive benefits package.

South Mountain Community College is hiring a Technology Support Coordinator (System Image Specialist)

Plans and implements the management of all college computers by creating computer images, deployable software packages, and developing automation scripts. Manages software licensing and works with vendors to negotiate hardware and software purchases.

As a strengths-based institution, we are dedicated to helping you determine and understand your own personal strengths, and will help you maximize them in the pursuit of your educational and career goals.

http://www.southmountaincc.edu/about-us/

65% - Administers Microsoft System Center Configuration Manager server; creates computer images and test deployments; configures and tests applications for deployment.

15% - Provides professional, client-focused technical support and troubleshooting via multiple modalities including telephone, face-to-face, electronic messaging, and remote access in a timely manner; provides support ticket status updates when requested.

10% - Manages software licensing and negotiates with vendors regarding hardware and software purchases. 

5% - Develops high quality documentation for both internal and external knowledge bases.

5% - Performs other related duties as assigned.

Bachelor’s Degree from a regionally accredited institution and one year of technical experience in area directly related to assignment. Some assignments may require additional technical training and/or vendor/technical certifications.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

1. Bachelor's degree in an Information Technology related field from an accredited academic institution.

2. Three or more years of experience providing technical support within an educational institution.

3. Two or more years of experience administering devices via Microsoft SCCM or a similar product.

4. Two or more years of experience administering a Mobile Device Management (MDM) solution.

5. Experience creating computer OS images and deployable software packages using industry standard tools and methodologies.

6. Administrative scripting experience such as PowerShell, Bash, VB, etc.

7. Apple deployment experience – JAMF, Deploy Studio, or Munki.

May be required to work evenings and/or weekends to meet needs of department.  May be required to work at multiple sites or locations.  This position requires the ability to maintain confidentiality.

Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter and do not include detailed employment history information will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.

• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.

• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Open until filled

First Review Date: 8/26/19

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.