Technology Support Specialist

A Technology Support Specialist in the School of Public Health-Bloomington IT Services has four major responsibilities: 1) diagnoses, troubleshoots and takes corrective measures on software, hardware, and network service requests; 2) coordinates all equipment deliveries and assists in overseeing the reception station that is responsible for answering phones and addressing walk-in traffic; 3) diagnoses, troubleshoots and takes corrective measures as it relates to classroom technology emergencies; and 4) collaborates with all other SPHBITS team members, and act as a liaison between customers and UITS’ Tier-2 IT support. 

REQUIRED: Associate’s degree in computer science, computer systems technology or a closely related field and 
one year of computing/technical support experience in a customer service environment. Experience using and/or supporting audio/visual equipment.

Combinations of related education and experience may be considered.

Strong problem-solving and analytical skills, team orientation, and ability to work in a dynamic and diverse work environment. The incumbent should be able to prioritize tasks and work independently, clearly communicating their current work with other on the client support team or those they serve. This includes excellent written, verbal and other interpersonal communication skills that would allow the incumbent to work with a wide range of clients. Must have a strong sense of customer service skills, and be able to work under stressful conditions while maintaining a positive attitude and professional demeanor. 
Proficiency in most recent version of Microsoft Windows, Macintosh and other important school-supported operating systems. Familiarity with common MS Office productivity software, Adobe products, and other common software applications supported by SPHBITS. Must be able to acquire training through the available university resources, as directed and approved by their supervisor.
Must be familiar with desktop computers, laptops printers, and other peripherals.

Two years of experience with computing/technical support; experience with mobile devices such as tablets and smartphones.

The position requires intense concentration on complex problems, with the ability to give attention to details. This position requires prolonged periods sitting at a computer, typing, lifting, thinking, speaking, listening, reading, hearing and reasoning. In addition, this position requires mobility to attend meetings on this campus and throughout the buildings supported by SPHBITS client services, including the ability to climb stairs. At times the incumbent will be required to carry computers, peripherals, video equipment and other items related to school technology (up to thirty pounds). Several of these duties may lead to visual and wrist strains.

Bloomington, Indiana