Technology Support Specialist

Northern Kentucky University embraces inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.

We are an Equal Opportunity/Equal Access/Affirmative Action institution.

Provide support and problem resolution for faculty, staff, and students experiencing technical problems with NKU’s systems. This support will mainly be provided through phone support and remote access tools. Provide a strong customer service presence and assistance to other tech support staff. Responsible for troubleshooting, diagnosing, testing, and resolving hardware and software problems in a variety of computing environments.

• Provides support via telephone, email, online, and face-to-face to clients 40%.

• Provides a high level of technology support for Microsoft Office applications, myNKU, and other NKU supported software 20%.

• Provides technical support to clients for operation of basic hardware, software, and various systems 10%

• Provides tier 1 technical assistance on special projects 10%.

• Assists client with operation of classroom / conference room presentation systems 5%.

• Coordinates with other IT groups to provide user support relative to PC-based systems and their interaction with central systems 5%.

• Diagnoses various problems with hardware, software, and other technology equipment and repairs or facilitates repair in accordance with standard procedures 5%.

• Actively pursues continuous growth and development of technical expertise 5%.

No specific training or certification is required, but must have detailed familiarity with basic personal computing software, hardware, and systems.

Documentation skills in the form of detail-oriented writing skills are required. Customer service experience is also required.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.