Technology Support Specialist

The Division of Student Affairs actively supports the University’s missions of education, research, and service by providing comprehensive programs and services to assist each student in developing intellectually, socially, morally, and culturally. The Division anticipates students’ developmental needs throughout their collegiate experiences and promotes students development by fostering a community of learning, which encourages individual student involvement and participation. The Division of Student Affairs provides a broad range of support services, activities, and programs that seek to: Assist students in developing respect and appreciation for individual differences, interpersonal civility, and human rights. Enhance the learning environment, facilitate retention, and optimize the student experience. Accommodate the diverse needs of all students. Support a community environment that is welcoming, safe, and secure. Assist students in meeting their basic needs for housing, nutrition, and physical and emotional well-being. Provide the means for students to become active participants and leaders in their own learning. Assist students in developing logical thought processes and sound decision-making skills. Assist students in developing an appreciation of the arts. Moreover, the division seeks to contribute to the development of the whole individual by fostering in each student a deeper appreciation of the importance of life-long learning, individual responsibility, and human diversity. Through collaboration, the division provides programs and services that are grounded in theory, assessment, and sound practice.

Student Accessibility and Assistive Technology Specialist is part of a team that provides cross-functional support for customers of Student Affairs Office of Technology Services. A primary focus of this position is to provide technical support for Disability Support Services (DSS) and assistive technologies for student accommodations.

Position will:

• Coordinate accommodations for students with disabilities that involve assistive technology.

• Oversee technical aspects of student accommodation processes for alternative media, video captioning and exam testing.

• Support DSS hardware, software and applications used to manage departmental services.

• Maintain inventory of assistive equipment and technology, including software. Ensure all equipment and technology is current and updated in a timely fashion.

• Troubleshoot assistive technology installations and implementations.

• Provide assistive technology education/training – individually and in workshops for the university.

• Actively participate in professional networks to ensure continued learning about relevant laws.

• Identify, review, and assess current trends in assistive technologies used in higher education.

• Establish priorities and make recommendations for DSS’ yearly assistive technology budget.

• Function as a consultant and act as a liaison with faculty and the university departments.

• Assess and document student needs for assistive technology for success in academic courses, research activities and examinations.

• Provide computer training for students with disabilities in conjunction with the use of assistive technology as requested.

• Evaluate ADA/508 compliance for academic courses, campus programs and services for students registered with Disability Support Services.

• Serve on campus-wide accessibility committees.

• Provide consultation, management and support for all technologies and information systems in departments under the Associate VC of the Dean of Students. This includes the Center of Counseling and Student Development, Office of Student Rights and Responsibilities, Dean of Students and Student Health (secondary support).

Other duties as assigned.

Bachelor’s degree or an equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions.

n/a

In order to be considered for the position, all applicants are required to submit online a candidate profile, a letter of interest, a current resume, and a list of three references including contact information.

Additionally, original official transcripts, a criminal background check, and two signed letters of reference will be required upon offer of employment. All degrees must be received from appropriately accredited institutions and conferred by the time of hire.

East Carolina University seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. In order to promote the university’s diversity goal, Student Affairs strongly encourages applicants from women, minorities, and historically underrepresented groups.

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department for Disability Support Services at (252) 737-1016 (Voice/TTY).

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.  ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance from 8:00-5:00 EST.