Technology Support Specialist
| The Technology Support Specialist provides timely, considerate help desk support to The School's community in their use of the technology infrastructure, by responding to requests, made in-person, via ticketing system, telephone, or email. The specialist will act as an in-person client support provider with the responsibility for maintaining and updating hardware, software systems, and other equipment, to ensure they effectively and efficiently serve the users. This person will communicate effectively and work cooperatively with The School's diverse groups, which include faculty and staff, students, and occasionally with parents. In this 12 month Full-time position, the help desk specialist will support the technology needs of The School's programs, including After School, Study Hall, Summer Cubs and special events. Occasionally will creates written and/or audiovisual support guides to describe installation, configuration, or operating procedures. The incumbent will also be involved with planning and delivering technology-driven professional development to larger groups, cadres, or teams of faculty and administrative staff. Will researches and advises on modification and acquisition of software, hardware and other related equipment, and maintains the school's technology inventory. Will assist with other duties as needed.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES: Responds to help desk and other requests via ticketing system, telephone and email. Troubleshoots and resolves technical problems in Mac and Windows operating systems. Assesses and resolves technical problems with computer systems (desktops, laptops and tablets), interactive whiteboards, printers, multifunction centers, VoIP telephones, document cameras, projectors, and other equipment. Installs, configures, and supports machine resident software and other programs used at the school. Provides equipment, peripherals, cables and other sundries as needed. One-to-one and group training. (60%) Maintains Technology Assets Inventory. Receives, registers and distributes all new assets. Prepares, registers and ships assets for outside vendor repairs. Prepares, registers and packs assets being donated. Registers and packs assets being excessed. Registers, documents and traces lost/stolen assets. (20%) Requests services from outside vendors. Requests consumables, supplies and other sundries. Researches and advises on modification and acquisition of software, hardware and other related equipment. (10%) Writes support guides for users to describe installation, configuration and operating procedures. Provides support to special programs and projects that involve The School's parents. Supports with other projects/tasks as needed. (10%) It is strongly encouraged that employees participate in the life of The School by participating in events such as lunch duty, supervision coverages, field day and integrated project week. |
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| Knowledge of Google Apps for Education Ability to lift and carry loads of (40 lbs) |
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| No Response | |
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| Standard Posting | |
| 08-06-2018 | |
| Open Until Filled | |
| jobs.columbia.edu/applicants/Central?quickFind=171138 | |
| Columbia University is an Equal Opportunity/Affirmative Action employer. | |
| Columbia University is committed to the hiring of qualified local residents. |