Technology Support Specialist

Key responsibilities

• Work closely with the Director of Technology to achieve the goals of the Technology Department

• Configure the Mobile Device Manager for the school, supporting and troubleshooting for both faculty, staff and students

• Troubleshoot and resolve technology issues regarding networks, email, phones, computers, smartboards, AppleTVs, projectors, and copiers

• Troubleshoot software issues

• Maintain and administer school IT systems including email, applications, and data servers, switches, routers, firewalls, and other systems.

• Configure faculty and student iPads, manage iPad applications

• Back-end management of subscription based services (e.g., Seesaw, IXL, Turnitin, etc.)

• Proactively support and maintain the performance , security, and stability of school-wide systems including wired and wireless web interfaces, servers, phones, faculty and staff workstations, printers, and copiers

• Administer Systems and data backup/recovery.

• Assist with development/maintenance of disaster recovery and business continuity planning and cybersecurity oversight

• Participate in the identification, review, and implementation of new IT technologies and services

• Keep abreast of emerging technical and professional developments affecting local area networks and recommend improvements

• Provide technology support for all members of the school community including faculty, staff, and students

• Actively maintain and update the school’s inventory of technology assets

• Support and advance the mission of Oak Hall School

• Be a role model of integrity and professionalism

• Work positively and professionally with all constituencies of the school 

• Meet regular and predictable attendance requirements, including school meetings, professional days, graduation, and other required events

• Adhere to School policies as described in the Employee Handbook and other materials 

• Contribute positively to staff and student morale; maintain a positive, pleasant demeanor to all constituencies

• Cheerfully embrace other duties as assigned

Qualifications

• Bachelor’s Degree in a computer science field, preferred

• Strong preference for previous experience within a K-12 school environment

• Up-to-date proficiency with Windows 10, MacOS, Apple IOS, and Microsoft Office 365 Suite 

• Recent experience with the complete Mac and Windows suites of devices, operating systems, and installed software, with the ability to troubleshoot and resolve problems 

• Experience with Active Directory and basic file server management 

• Ipad configuration and and App management experience 

• Experience with the use of technology within an educational setting is preferred

• Experience with Canvas LMS is preferred

• Must possess the people skills necessary to work effectively with all members of a diverse school community who possess varying degrees of technology skills and abilities

• Certifications associated with IT systems support and networking are desirable but not required (e.g., CompTIA A+, Apple Certifications such as ACiT or ACMT)

• A keen understanding of how hardware components and software components work together

• Experience with hardware builds, OS installs, configurations, patching, and maintenance 

• Ability to manage multiple projects simultaneously

• Possess an eagerness to stay current with developments in technology and a desire to learn new platforms

• Demonstrated facilitative skills

• A high degree of professionalism, collegiality, and personal conduct, both in and outside of school

• Ability, willingness, and judgment to communicate thoroughly, accurately, and concisely with all constituents in the school community, both verbally and in writing

• Enthusiasm and commitment to the vision and mission of the School

Physical Requirements and Work Environment

• Works in an environment dealing with a wide variety of challenges, deadlines and a varied and diverse array of contacts

• Regularly uses close and distance vision

• May work at a desk and computer for extended periods of time

• Ability to actively circulate throughout the diverse campus environment

• Ability to bend, stretch, twist, and reach

• Ability to use hands and fingers to grasp, move, and manipulate small objects 

• Ability to crawl under desks and climb ladders

• Works primarily in a traditional climate controlled environment

• Work intermittently in attics, or outside weather conditions, including extreme heat and cold.

• Ability to occasionally lift, push or pull up to 50 lbs.

Compensation includes comprehensive employee benefits package; salary is commensurate with background and experience.

Qualified candidates should be prepared to upload a cover letter and resume.