Technology Support Specialist

This position is responsible for providing technology support for the administration, faculty, staff, and students of The Cathedral School. The Technology Support Specialist will report directly to the Chief Financial Officer.  

Required Personal Skills:

• Excellent communication, organizational, and project management skills

• Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment

• Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals

• Ability to work with staff and students

• Desire to continuously grow in professional knowledge

 Education/Experience:

• Minimum 3 years in LAN administration experience on Macintosh platform

• Active Directory and Windows server experience

• Ability to manage iOS devices (mostly iPads)

• Should have experience creating and maintaining computer images

• Advanced knowledge of JAMF/Casper

• Network user administration

• Firewall and router configuration

• Cisco switch experience

• Experience with network hardware 

General Responsibilities:

• Manage help desk

• Troubleshoot and resolve hardware, software, printing, interactive white board, and A/V problems in a predominately Apple environment

• Provide training for administrators, faculty, staff, and students

• Consult with Director of Innovation and Educational Technology to support students and teachers

• Assist with A/V setup as needed for school assemblies, faculty/committee meetings, and special events

• Consult with Director of Innovation and Educational Technology to update the Technology plan for the school

• Software testing and evaluation. Track software licenses.

• Serve as a liaison with Apple for warranty repairs and software support

• Manage and Monitor data backup systems

 
Please e-mail your resume and cover letter as two separate PDF documents to: Sara Collins, scollins@cathedralnyc.org.