Technology Support Specialist

Our employees are our most valuable asset; that’s why at Maricopa County Community College District (MCCCD) we are committed to providing a comprehensive benefits package to meet the needs of you and your family. Being a member of the Maricopa community you are able to participate in a wide range of benefits that gives you flexibility and choice including medical, dental, vision, life, disability, tuition waivers and exemptions for you and your dependents, and retirement.

Whether you’re teaching, working, or learning - find your purpose. Join our community and make a difference.

Learn more about our generous and competitive benefits package.

Typical duties include but are not limited to: Provide customer service, training, and support to faculty, staff, and students via phone, desktop sharing, email and in person. Respond to service requests, troubleshoot and diagnose problems and assist with utilization of hardware, software and multimedia equipment. Provide a point of contact for technical support and assistance to faculty, staff, and students over the phone, via email, and in person. Perform troubleshooting on Windows, Macs, iOS, Android and other technology. Provide Tier 1 and/or Tier 2 customer service and technical support for computer problems on a daily basis. Provides basic instruction, and/or routine delivery, installation, setup and maintenance of computer hardware, software and media equipment. Provide instruction on basic functions of technology tools, usually in a one-to-one environment; may deliver formal instruction using courses developed by others. Collaborate with others on a variety of projects related to the basic assignments. Demonstrates a commitment to service excellence, innovation, student success, integrity, and diversity in the performance of job duties.

40% - Provides specialized support for desktop, audiovisual and/or phone systems, classrooms, network environment; responds to requests or helpdesk tickets

15% - Performs advanced troubleshooting and repair of systems, devices, creates documentation and updates procedures

15% - Maintains system inventory, documentation, storage, and security of equipment; orders parts as required

15% - Participates in audiovisual and graphics projects, as assigned, provides sound and video for events 

10% - Assists users with hardware and specialized software applications

  5% - Performs other duties as assigned; adheres to applicable policies and procedures

High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment. 

OR 

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. 

There is no substitution or equivalency allowable for the High School Diploma or GED. 

1. Associate's degree or higher and two (2) year experience in a customer service related IT position, or three (3) years’ experience working in customer service related IT position.

2. One (1) year professional experience providing technology related technical support over the phone or in person.

3. One (1) year experience installing, maintaining and troubleshooting Windows 7/8.1/10 in an IT environment.

4. One (1) year experience installing, maintaining and troubleshooting Mac OS and iOS devices in an IT environment.

5. Experience in maintaining and troubleshooting IP based camera devices.

6. Professional experience with Audiovisual equipment and Media support, in classroom or for the special events

7. Experience in imaging Windows and OS X based systems in SCCM environment

Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements

Travel to campus during interview/selection process will be at candidate’s own expense.

Will be required to travel or be assigned to all GWC locations.

Schedule may change to reflect department coverage needs e.g. 7am-4pm; summer schedule varies due to change of college business hours to 4/10.

May require prolonged periods of viewing a computer screen.

Climbing stairs and/or ladders to reach assigned areas along with working at heights.

May be required to lift or carry up to 25lbs.

*A skills test will be required for all interviewees.

Applicants must submit a cover letter that details how the applicant meets minimum and desired qualifications.

Applications without a cover letter or do not include detailed employment history information will be incomplete and will not be considered.

Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.

• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.

• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Apply on or before January 8, 2018 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.