Technology Support Specialist

Landon School is an independent school for boys in grades 3–12, located on a beautiful 75 acre campus in Bethesda, Maryland. Founded in 1929, our mission is to prepare talented boys for productive lives as accomplished, responsible and caring men whose actions are guided by the principles of perseverance, teamwork, honor and fair play.

Landon is committed to creating an environment where boys are encouraged to strive, reach and endeavor towards becoming their best selves.  This is done through our teacher-coach-mentor model of instruction, our caring and dedicated faculty, and a robust co-curricular program. 

Landon seeks a full-time Technology Support Specialist for the 2019-20 school year.  This position, reporting to the Information Technology Manager, serves as the primary technical support for all classrooms, faculty, students, and staff, along with serving as the audio/visual specialist.  Candidates must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.  An Associate degree in IT or related field with work experience in an educational setting preferred.  Physical ability (to move, transport, and carry equipment with a minimum weight of 20 lbs) and dexterity to perform the duties and responsibilities of the job.  Below are some of the responsibilities of the role:

• Under general supervision, independently perform troubleshooting, maintenance, repair, and installation activities. 

• Provide support to users relating to both hardware and software problems on their personal computers.   Respond in a timely fashion to user requests for service and determines nature and extent of support needed.  Provide support or refers to the appropriate staff member.

• Support the school’s 1:1 laptop initiative.

• Maintain an inventory of the school’s computer and A/V equipment

• Provide A/V support including setup and equipment management

• Coordinate with contractors on computer warranty repairs and printer maintenance 

• Perform hardware/software upgrades to existing computer equipment as needed.  

• Work with Technology Team to determine current and future hardware needs, as well as appropriate software configurations.

• Participate actively as a member of the Technology Committee.  Assists with current and ongoing projects, issues, and policies

• Participate in training and conferences as needed to stay educated on current and upcoming relevant technologies

Landon School offers a competitive salary and a comprehensive benefits package including: health, dental and vision insurance, an attractive 403(b) retirement plan, professional development opportunities, free lunch and much more.

To apply for this position, please send a cover letter and resume, along with contact information for three professional references, to charles_franklin@landon.net. No phone inquiries please.