Technology Support Specialist

The Technology Support Specialist (Technical) works to ensure the presence and functionality of all IT infrastructure for the organization. S/he also works to ensure that current and useful technology and software are available and implemented by the administrative staff of the organization.

Primary Duties and Responsibilities

• Serve as second-level contact to resolve escalated support desk tickets or to resolve tickets when Academic Technology Support Specialist is teaching classes

• Manage Technology professional development for staff

• Work with school administration in the development and implementation of a comprehensive technology plan for the school

• Maintain, install and test software applications on computer hardware

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities

• Manage wireless access points and ensure reliable wireless access across campus

• Manage network security

• Assure the integrity and continual operation of the IT network

• Maintain inventories of hardware components, software licenses, and warranties

• Support server, network, and desktop hardware and applications

• Monitor data backup system

• Serve as primary contact with outside IT-related vendors

• Solicit, and provide recommendations on, quotes for purchases of equipment, software, programming, services, etc.

• Assist with the yearly application for, and evaluation of, the Erate program

• Maintain professional competence by attending staff development programs, outside professional development trainings, and other professional activities as needed

• Create and proctor a STEM-based after-school club that will meet one day per week

• Other Duties as Assigned

Qualifications:

• Bachelor's degree in computer science or other technology-related field

• Experience managing an organization-wide server and network, including network safety

• Demonstrated ability to work closely with third-party vendors and contractors to secure quotes and guarantee quality of work or service rendered

• Ability to research and/or test available software for academic administration, fundraising, database management, human resources, finance, etc. in order to make recommendations to the various administrators within the organization

• Advanced knowledge of Microsoft Office Suite and Microsoft 365

• Thorough knowledge of Active Directory/Exchange Server

• A+, Network+, or Microsoft Certified Professional certifications, experience with Java or C++ is a plus preferred

• Experience with managing a budget is preferred

• Experience with advanced help desk/support desk functions

• Ability to lift 50 lbs. or more and to crawl under desks and into tight spaces.

• Commitment to social justice and working with high school students

• Demonstrate a positive attitude

• Good communication skills

• Collaborative leadership style

• Sensitivity to working in a diverse multi-cultural environment

• Knowledge of the Catholic faith, beliefs and practices

• Understanding and commitment to the educational mission of the Archdiocese of Washington, the Salesians of Don Bosco, and the vision of the Cristo Rey Network

About the Employer

Don Bosco Cristo Rey High School of the Archdiocese of Washington is part of the Cristo Rey Network, and is co-sponsored by the Salesians of Don Bosco. We serve highly motivated students who have the desire but lack the means to attend a college prep high school, and we use an innovative work-study program with area employers to cover most of the cost of education.