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McLean School is a K-12 co-educational independent school in Potomac, Maryland. We seek applicants for a Technology Support Specialist to begin July 1. McLean School has for over sixty-five years been helping bright students realize their full potential by providing a comprehensive college preparatory program that emphasizes small classes and differentiated instruction. Through our Abilities Model®, we embrace both traditional learners and ones with mild to moderate learning challenges. We recognize and teach to individual strengths, responding to areas of challenge, but never defining students by them. Applicants will subscribe to our Core Values, our Mission, and our Philosophy, and will seek passionately to uphold and promote them.
The Technology Support Specialist works as part of a team to deliver the front-line IT support to the McLean School community (students, faculty and staff, and parents) , answering in-person requests, responding to phone calls and emails, resolving and documenting issues or escalating to others as appropriate. The Technology Support Specialist assists with the configuration, maintenance, and support of school-wide IT infrastructure as well as end-user software and hardware. The Technology Support Specialist reports to the Director of Technology Innovation.
Responsibilities
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Respond in a timely manner to support requests received via ticketing system, email, telephone, and in-person visits.
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Support and train users in the use of a large variety of hardware and educational software applications.
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Troubleshoot and repair all school software and hardware including MacBook’s, PCs, Chromebooks, iPads, interactive whiteboards and printers.
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Manage, support, configure queries, create reports and train the school community in using Blackbaud school management software and database systems.
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Perform basic G Suite administration.
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Perform basic Active Directory and Windows Server administration.
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Create and maintain up-to-date documentation and training materials.
Perform other duties as assigned by the Director of Technology Innovation, which may include occasional weekend and evening hours.
Competencies
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Expert knowledge and experience in configuration and troubleshooting of computer hardware and operating systems including MacOS, Windows, Chrome OS, and iOS.
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Expert in G Suite cloud computing, productivity and collaboration tools.
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Strong organizational skills with a close attention to detail and the ability to move among multiple tasks and projects with ease.
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Ability to communicate in a friendly, professional, and timely manner with students, faculty, staff and parents.
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Familiarity with G Suite administration.
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Familiarity with software distribution and management platforms, JAMF experience preferred.
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Basic Active Directory and Microsoft Windows Server administration experience.
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Basic knowledge of Microsoft Office 365.
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Basic knowledge of Adobe Creative Cloud Suite.
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Experience with Student Information Systems, Blackbaud experience preferred.
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Basic knowledge of Ethernet switches and wireless access points.
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Basic knowledge of PBX and VOIP telephone systems.
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Ability to learn new software applications quickly and to teach others how to use them.
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Ability to create training and documentation materials.
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Ability to manipulate databases and spreadsheets for information gathering and reporting.
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Ability to manage multiple priorities and deadlines.
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Ability to interact with users in a professional and courteous manner.
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Excellent verbal and written communication skills.
Qualifications - Required
Qualifications - Preferred
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Prior experience and/or exceptional ability in interacting with elementary, middle, and high school age children.
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Knowledge of Blackbaud Student Information System
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Prior experience with G Suite administration..
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Prior experience managing databases and spreadsheets.
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Basic scripting skills, such as Python or shell scripting.
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