Technology Support Specialist
Campbell Hall, founded in 1944 and situated on 15 naturally landscaped acres in North Hollywood, California, is an independent, coeducational, college preparatory, Episcopal day school for students in kindergarten through grade twelve.
The school is committed to fostering a community dedicated to honoring the diversity of the human experience, and is an Equal Opportunity Employer that does not discriminate on the basis of race, color, and creed, place of national origin, sex, age, sexual orientation, or physical handicap.
Campbell Hall is guided by the Episcopal tradition of open inquiry and spiritual formation and seeks faculty who are devoted to the pursuit of academic excellence and to the nurturing of decent, loving, and responsible human beings.
Technology Support Specialist
The Technology Support Specialist is an integral part of the information technology team reporting to the Director of Technology. This is a full-time, 12-month position with responsibilities that can vary greatly throughout the academic year and will occasionally necessitate evening or weekend commitments. We value candidates who can patiently support teachers and staff, who can calmly participate in the varied demands of a busy help center and who have the flexibility to work independently and as a member of a team.
Primary Responsibilities include the following:
Provide first-level technical support for all software and hardware related problems for the campus community.
Oversee the campus help desk.
Monitor electronic help desk ticketing system. Communicate status of jobs to the technology department and end users. Provide detailed information of job status or resolution into ticketing system.
Assist teachers with our learning management system, electronic grade book, entering grades, and entering grading comments.
Perform updates and general preventative maintenance on campus computers and iPads.
Monitor and maintain school iPad carts and laptop carts.
Assist with hard drive imaging, inventory, and deployment of new laptops and desktops.
Test, implement, install, configure, troubleshoot and repair laptop computers, desktop computers, iPads, digital projectors, and classroom sound systems.
Install, implement, troubleshoot, and maintain network printers.
Manage printer toner inventory and replacement.
Install, upgrade, test and troubleshoot software applications and mobile apps.
Provide technical and basic audio-visual support for some evening and weekend events.
Provide technical and audio-visual support for on-campus and occasional off-campus meetings.
Assist with the teaching of individual and group workshops for employees on a variety of technology subjects.
Respond to and work on special projects as needed or requested.
Qualifications
Qualifications:
Bachelor’s degree (or substitute experience) preferred
Minimum experience preferred:
2+ years’ experience troubleshooting and using Mac OS X and iOS
Knowledge of basic networking
Strong technology literacy
Experience working with technology in an academic environment
Familiarity and experience with Active Directory, IP Networks, and DHCP
Experience troubleshooting printers
Basic knowledge of wireless networking implementation, configuration, and security
Job requirements:
Extremely well-organized
Expertise in widely used software packages
Problem solving, flexibility, initiative, and patience
Ability to work and focus with multiple distractions, projects and changing priorities
Good at prioritizing and multi-tasking
Good written and oral communication
Ability to explain technical jargon to general audiences and to be patient with new technology learners
Ability to work independently
Available for occasional night and weekend work
Ability to travel to technology workshops and conferences
Flexible and collaborative team player
Ability to lift and move 50 pounds
Excellent attendance and punctuality
If interested, please complete the online application: http://chti.campbellhall.org/employment/
EQUAL EMPLOYMENT OPPORTUNITY
Campbell Hall believes in and operates on the premise that it is the right of all persons to seek work and to advance on the basis of their individual merits, ability, and potential. Campbell Hall has been, is, and will continue to be, strongly committed to the principle that equal employment opportunity must be afforded to all persons regardless of race, color, ancestry, national origin, religion, gender, pregnancy, sexual orientation, family care status, veteran status, marital status, age, medical condition, and disability.