Technology Support Specialist

Employee:  Staff 

Employment Type: Full-Time 

Location: San Francisco, CA, US

Position: Technology Support Specialist 

Reports to: Director of Innovation and Design

Position Status: Non-exempt 

ABOUT SAN FRANCISCO DAY SCHOOL

At San Francisco Day School, we believe that when intellect and imagination are intertwined, students delight in the discovery of connection: in their academic and creative pursuits, in their relationships, and in all that they experience here. Every day we help our students emerge as flexible and resourceful learners. Because when we do, our students light up with the call and capacity to take on the complexities of their day and of a diverse world.

SF Day Fast Facts

• Independent, co-educational school

• Founded in 1981

• Serving 400 students

• Located in the heart of SF

Position Summary 

San Francisco Day School seeks a full-time (12-month role) self-motivated and hands-on professional to serve as Technology Support Specialist. 

The Technology Support Specialist is an integral part of the school’s Technology team, responsible for collaborating with and supporting the Director of Innovation and Design to implement and facilitate technology use throughout the school. The ideal candidate is service-oriented, proactive, resourceful, collaborative and detail-oriented.

Key Responsibilities

• Provide tech and A/V support to students, staff & parents/guardians during regular school hours and special events. Familiarity with Macbooks, iPads, Google Workspace, monitors, printing management systems, projectors, and Front Row systems is highly desirable

• Provide excellent customer service while adhering to the guidelines of the tech department and general school policies

• Create instructional materials for users (e.g. FAQs, tips, tutorials, troubleshooting guides, etc.) and provide training on technological tools

• Purchase and manage supplies and software licenses; must be familiar with device management programs like Meraki

• Create and manage inventory and systems using spreadsheets and other documentation. Experience with Student Information Systems, Learning Management Systems, or attendance/emergency/security management systems is highly desirable

• Support classroom use of instructional platforms by managing rosters and other data

• Track, update, distribute, and manage assets including devices, accessories, and carts

Qualifications

• Bachelor’s degree preferred. Equivalent experience may be accepted in lieu of a 4-year degree

• Minimum 3 years as a system administrator, technical support specialist, or similar role (school infrastructure experience is preferred)

• Excellent troubleshooting, technical, and problem-solving skills

• Excellent research and documentation skills

• Demonstrated organizational and time management skills; ability to prioritize support requests and work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all support requests are resolved within acceptable time frames.

• Must work well in a collaborative team environment as well as independently

• Ability to work well with K-8 students, adult colleagues, and families; willing to be an active, enthusiastic member of the community

• Experience training or teaching adults

• Approachable and comfortable with ambiguity

• Can-do spirit

Physical Demands

• Excellent attendance and punctuality

• Job is onsite

• Must be able to travel safely and comfortably between our two buildings

• Must be able to frequently, safely, and comfortably lift at least 30 lbs.

• Able to adjust to multiple work environments (office, classroom, and outdoor)

• Must be able to comfortably and safely, climb, bend, pull, reach, kneel, stoop, and see for near and far work.

• Must be able to view and operate a computer and related technology and equipment at least 90% of working time.

Ready to Join SF Day?

SF Day celebrates and welcomes faculty and staff who reflect the broad range of diversity in the Bay Area. We encourage people of color and LGBTQ+ applicants to apply. SF Day offers excellent benefits and a competitive salary.