Technology Support Specialist

Overview

The Technology Support Specialist specialist will support the Chief Operating Officer and the mission of the Technology Department. The Technology Support Specialist is responsible for supporting the School’s mixed Windows, and Mac environment, as it relates to faculty, staff, students, and parents. Responding to help desk requests with a “can-do” approach, keeping a positive and professional attitude.

Details

The Technology Support Specialist role will:

• Responding to and monitoring all Help Desk requests in a positive, encouraging, and clear manner.

• Providing end-user support for software, hardware, printers, fax machines, iPads, Chromebooks, projectors, display devices, and telecommunication systems for faculty and staff.

• Knowledge of iOS/iPadOS, ChromeOS, and Google Workspace administration.

• Management of users in database systems, including Google Workspace (e.g., creating new users, suspending departing users, managing distribution groups, etc.).

• Supporting 1:1 iPad Program in grades K-2, Chromebook Program in grades 3-5 and Middle School and BYOD management in the Upper School.

• Troubleshooting all classroom hardware and software failures as needed.

• Tracking inventory of hardware, licenses, and other assets including maintaining complete, accurate and appropriate documentation.

• Updating software and any general maintenance needs for faculty devices over the summer.

• Supporting all teacher technology-related professional development through direction from the Division Directors.

• Managing and responding to Learning Management, Student Information System and Financial System requests: Blackbaud (OnCampus, OnMessage, OnRecord, Core, Raiser’s Edge, Financial Edge, Website), Canvas, Magnus, and Google Workspace.

• Training new faculty and staff on schoolwide systems and programs.

• Participating in and supporting events for the school, after school and weekends, as needed.

• Providing technology support for audio/video presentations as requested by faculty and administrators.

• Completing internal documentation related to service (i.e. how to fix a problem), warranty tracking, inventory maintenance, and repair history.

• Checking all peripheral devices for proper maintenance (wear and tear, battery life)

• Through direction from the Chief Operating Officer, contacting vendors for technical support and parts procurement both electronically and by telephone.

• Supporting Registrar in the onboarding of new faculty, staff, students, families.

• Maintaining and updating phone systems, extensions, and records.

Qualification Requirements:

• Bachelor’s degree

• Three years or more experience as a technology coordinator within a K-12 school preferred

• Prior experience supporting IT operations, including: hardware deployment, imaging, backup, recovery, device management, printing, network, and security

• Three years or more experience supporting and troubleshooting Apple Macbooks, Apple iPads, Windows client computers, network printers, and client peripherals

• Two years or more experience managing and administering an Apple School Manager

• Two years or more experience managing and administering Office365 and Google Workspace accounts

• Previous experience administering and troubleshooting VoIP and video surveillance technologies preferred

• Demonstrated ability to be an independent self-starter, effective team member, and colleague

• Excellent oral and written communication skills

• Patience, humor, and outstanding customer service skills

All Bentley School employees are required to be vaccinated for COVID-19 before the start of their employment.