Technology Support Specialist

Hamlin Robinson School, located in the North Beacon Hill neighborhood of Seattle, Washington, is an independent, non-profit, accredited, state-approved, elementary and middle day school offering a comprehensive educational program to serve students with dyslexia and other language related difficulties. The core philosophy is that all children can reach their full potential given appropriate teaching methods and atmosphere. Hamlin Robinson School staff are dedicated to the mission and philosophy of the school, and demonstrate commitment to engaging with a community that values diversity, equity and belonging.
 
Position:   Technology Support Specialist

Department:   Administration

Reports to:   Director of Operations

Job Classification:   Full Time, 12-month exempt position

POSITION SUMMARY

Hamlin Robinson School is growing and preparing for our upcoming expansion. We are excited to add the position of Technology Support Specialist to our team. Reporting to the Director of Operations, this position will provide technical software, hardware and network problem resolution to all school computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. The Technology Support Specialist will clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Director of Operations; troubleshoot network printer problems; conduct hardware and software inventory, database maintenance and reporting; and perform related work as required.? 

The Technology Support Specialist fields all Help Desk calls and emails from school users and creates the initial record of the request; resolves all end-user problems in person; and contacts third-party vendors for warranty service repair. 

Each classroom is equipped with an interactive white board, printer and various other peripherals.? We expect that the ideal candidate will be adept at troubleshooting issues with Windows, iOS and Mac OS, printers and all A/V equipment, effective at communicating with adults and children, collaborative, organized and motivated. 

Hamlin Robinson School values diversity and welcomes the unique contributions of people from all backgrounds, gender identities, learning styles, physical abilities, and sexual orientation. The person in the role of Technology Support Specialist will be committed to these values and the continual examination of policies and procedures, events, and communication.

RESPONSIBILITIES

• Respond to help desk requests via ticketing system, telephone, and email

• Ability to remain calm and supportive with users while diagnosing technology questions or concerns

• Ability to work with individuals with a range of technological expertise in a courteous and professional manner

• Install, configure, and maintain software, hardware, and related peripherals

• Troubleshoot and resolve hardware, software, printing, phone, and A/V problems 

• Provides level 1&2 support for Mac OS X and Windows client software and related programs

• Provides level 1& 2 support for Mac OS X and Windows server software and policy enforcement

• iPad deployment and management

• Software image creation, deployment, and maintenance

• Maintain software inventory and licensing compliance

• Hardware repairs for warranty and out-of-warranty computers, printers, and peripherals

• Maintain hardware asset inventory

• Support integration of the Veracross database as the primary school information system. 

• Electronic Whiteboard (Smartboard) and Projector hardware/software support

• Provide AV support for school functions as needed

• Wireless network oversight and management

• One-to-one and group training

• Other projects/tasks assigned by Director of Operations  

QUALIFICATIONS

The ideal candidate will have most or all of the following qualifications and attributes. In addition, s/he must be able to adapt to a continually evolving environment and thrive in a deadline-oriented workplace. The ideal candidate will be collaborative, resilient, flexible, diplomatic, confident, patient, and possessed of a sense of humor and professional presence.

• Knowledge of PC/Mac computer platforms; software programs including word processing, spreadsheets, databases, applications & theory, multi-media presentations, and instructional software in various subject areas

• Familiarity with K-12 curriculum, instructional strategies, and the relationship of technology to these areas is a plus

• Current methods, practices, equipment, and supplies used in technology and instruction in a school setting.

• Principles and practices of administration, including office and personnel management and budgetary practices

• Current working methods and procedures used in technology

• Principles of systems analysis, network administration, and web pages

• KNOWLEDGE OF THE FOLLOWING TECHNOLOGIES IS A PLUS

  • Veracross SIS           

  • Blackbaud/Whipple Hill

  • Microsoft Windows Server 2012/2016/2019

  • Microsoft Windows 10

COMPETENCIES

• Maintains current knowledge of techniques and best practices in education and technology, and takes advantage of other professional development opportunities

• Maintains a positive attitude and connects well with students, staff and families in the midst of challenges and learning obstacles

• High level of professional regard, confidentiality and etiquette in all communications (email, phone, in-person)

• Ability to interact effectively with parents and various levels of the School

• Ability to prioritize, organize and efficiently manage multiple projects

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. All personnel may be required to perform duties outside of their normal responsibilities to meet the ongoing needs of the school.

Hamlin Robinson School is an Equal Opportunity Employer

Mission

Hamlin Robinson School ignites the academic and creative potential of students with dyslexia and other language-based learning differences.

Vision

The world class educational program at Hamlin Robinson School is a catalyst for students to discover the joy of learning within a rich, comprehensive school experience.

Core Values

Respect: We show appreciation and acceptance for ourselves, our community, and our learning.

Responsibility: We show integrity and accountability for our choices.

Purpose: We show dedication and resolve through our actions.

Perseverance: We show commitment and resilience in all our endeavors.