Technology Support Specialist

The Technology Department provides technical support for all functions of the School. Responding to phone calls, emails or in-person requests, the Technology Support Specialist (TSS) provides the initial contact for all computer questions and problems on campus from faculty, staff and students, and will document, track and monitor issues to ensure a timely resolution. As a member of the Technology Department, the TSS will also support the Director of Technology on projects related to academic programming and administrative functions. This includes collaborating, brainstorming and sharing best practices within the department and the school community.

This is a full-time (7:00am to 4:00pm) position.

COMPENSATION Based on experience $24.00 - $26.00 per hour 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as front-line technical support to faculty, staff, and students—400+ users, 3 sites.

• Support maker space equipment such as laser cutter and 3D printers.

• Respond to personnel requests for technical support: identify and research problems, document, track, and monitor the problem to ensure an accurate, timely and efficient resolution—escalate tickets and/or contact third party IT vendors as needed.

• Maintain hardware inventory and software deployment systems, computer imaging processes, as well as other processes, workflows, and standards as needed.

• Administer, manage and maintain G-Suite workspace, Office 365, Adobe, Blackbaud, and other platforms.

• Manage and configure MDM profiles for ipads and Macbooks.

• Implement security measures such as 2FA, anti-malware, and firewall configuration.

• Maintain IT onboarding/offboarding process, user accounts, and group policy.

• Provide network support and maintenance (switches, servers, virtual machines, wireless access points, etc.) in consultation with the Director of Technology. Lead the deployment of regular system patches, updates, and security fixes, and perform ongoing maintenance on desktop and infrastructure devices.

• Troubleshoot and update 3rd party and in-house applications to ensure optimal performance.

• Support Director of Technology with research, purchasing, and projects. Provide 1-on-1 and group training to users as needed.

• Create and maintain technology documentation and tutorials for the school community.

• Engage in regular professional development that supports the IT department.

• Provide A/V support for events during and after school hours.

• Other duties as assigned.

DESIRED EXPERTISE & EXPERIENCE

• Ability to display a high degree of initiative, energy, dedication, and innovation on a regular basis.

• At least one year of technical support experience that includes managing and troubleshooting hardware, software, storage, networks, and printers, ideally in an academic or school environment.

• An associate degree in a technology-related field.

• Strong organizational and time-management skills.

• Enjoys working as a member of a team.

• Communicates effectively with constituents who have varying degrees of comfort using technology.

• In-depth knowledge of and experience supporting OS X, Windows, iOS, and Chrome OS environments.

• Certifications associated with IT systems support and networking are desirable.

• Experience with current technologies used at Sequoyah School are desirable: Dell, Sonicwall, Secure Schools, Cisco/HP switches, Windows/OS X Server, MDM, Ubiquiti Unifi, G Suite and other school management systems.

• Requires reliable transportation to travel between sites.

• Must be able to lift and/or pull up to 20 pounds.

Sequoyah School is an equal opportunity employer and does not discriminate in any phase of employment. We consider applicants without regard to race, color, religion, gender, national origin, sexual orientation, age, disability, marital status, or any other legally protected status.