Technology Support Specialist

The Technology Department serves both the academic and administrative functions of the School. Responding to emails, phone calls, or in-person requests, the Technology Support Specialist (TSS) provides first contact support to faculty and students. They troubleshoot, document, and track issues to ensure a timely resolution. As a member of the Technology Department, reporting to the Director of Information Services and Technology, the Technology Support Specialist also provides support related to academic programming and administrative functions. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serve as front-line technical support to faculty, staff, and students
2. Respond to requests for technical support: identify and research problems, document, track, and monitor the issue to ensure an accurate and timely resolution—escalate ticket where appropriate
3. Support and maintain software applications, hardware, and equipment
4. Adhere to, create, and update documentation, workflows, processes, and standards as needed 
5. Provide step-by-step end-user training as needed for hardware/software; This may involve creating "how-to" documentation and videos
6. Responsible for tech setups for meetings/events when applicable, assist with recording as appropriate
7. Provide support to the Academic Technology team, who are also part of the department
8. Other duties as assigned by the Director or the Senior IT Specialist
9. Engage in regular professional development that supports the IT department

DESIRED EXPERTISE & EXPERIENCE

• Ability to display a high degree of initiative, energy, and commitment on a regular basis 
• Must be a “service-oriented people person”, able to communicate to students and adults with varying levels of technical expertise
• Enjoy working as a member of a team
• Excellent analytical and problem-solving skills
• Strong organizational and time-management skills 
• Experience supporting multiple users in OS X, Windows, iOS, and Chrome OS environments
• Experienced using Google Apps, Microsoft Office/365, and Adobe preferred
• Knowledge of audio/visual systems desirable
• Understanding of how to troubleshoot printers and copiers desirable
• Knowledge of wired and wireless networking basics and VOIP desirable
• An associate degree in a technology-related field preferred
• A+ certification preferred.
• Must be able to lift/pull up to 50 pounds and navigate stairs

Maret’s dynamic community and campus in the midst of Washington, DC, create a unique learning environment for students from kindergarten through twelfth grade. Expert teachers inspire students to think both creatively and analytically, seek out multiple perspectives, work hard, and make time for joy as they tackle our challenging curriculum or set out on a new artistic or athletic path. The School’s mission and core values guide all that we do and provide a strong foundation for lifelong learning, responsible citizenship, and achievement.

Our community strives for equity and inclusion in every aspect of school life. Maret School stands firmly behind the principle that the admission of students, the employment of faculty, the operation of programs, and the governance of the School be open to all who are qualified regardless of race, ethnicity, color, national origin, gender identity, sexual orientation, or creed. We believe that this principle is both firmly grounded in the spirit of American democracy and in keeping with the civil responsibilities of an independent school.

All adults on campus are role models for our students and are considered part of the faculty. Every Maret employee must abide by our code of conduct. All candidates must be fully vaccinated for COVID.