Technology Support Specialist

Internal Number: 1003

Position Description

The Technology Team at Charles Wright Academy supports both the academic and administrative functions of the school. The Technology Support Specialist provides first contact support to students, faculty, and staff. The ideal candidate has a strong grasp of IT fundamentals, possesses fantastic troubleshooting skills, and always leaves members of our community feeling supported with their technology needs.

Responsibilities

• Serve as the first responder for technical support for the entire school community

• Identify and research problems; document, track, and monitor the issue to ensure an accurate and timely resolution

• Support and maintain software applications, hardware, and equipment

• Track inventory of technology resources and distribute/collect equipment as needed

• Support employee and student onboarding and offboarding, including technology orientations

• Assist with user account management and access in Google, Microsoft, Adobe, and other systems

• Provide step-by-step training as needed for hardware/software through in-person sessions as well as "how-to" documentation 

• Responsible for tech setups for meetings/events as well as other audio-visual requests

• Support the technology team with all other functions including, but not limited to data management, security, etc.

Qualifications

Candidates will possess appropriate expertise and experience for an applicant able to perform the duties as outlined in this posting and deliver consistent and excellent outcomes.

Successful Candidates will:

• Be friendly and service-oriented with a strong desire to help people succeed with technology

• Have a good sense of humor and a positive attitude

• Be flexible, resourceful, and solution-oriented

• Have excellent organizational and follow-through skills

• Be able to remain calm, positive, and supportive in a variety of situations

• Be able to quickly grasp and take on responsibilities/new tasks

• Be able to collaborate and communicate effectively in a team situation

• Have working knowledge of and experience with computer hardware and software

• Have an understanding of how to troubleshoot common technology issues

• Be experienced with or open to learning to support multiple users on various platforms (Chromebook, Mac, Windows, etc.)

• Be experienced with or open to learning Google Apps, Microsoft Office/365, Adobe products, and other software systems

Physical Requirements

• Be able to work in various positions, including at a desk for extended periods, walking the campus, and lifting up to 50 lbs.