Technology Support Specialist

Santa Catalina School seeks a full-time, non-exempt Technical Support Specialist to provide technical support to students, faculty, and staff in a fast-paced educational environment with a robust student-owned 1:1 program in grades 4-12. This year-round position, including summer, supports the successful operation of the school’s technology program. The primary responsibility of the Technology Support Specialist is to provide technical support for students, faculty, and staff. Duties include addressing technology help desk tickets, keeping inventory up to date, maintaining equipment, working with outside vendors, creating and updating documentation, and day-to-day support-related tasks. Hours are typically 8:00 a.m. to 5:00 p.m., with a flex schedule to support events occurring after the school day, including some nights and weekends.

Under the direction of the Chief Finance and Operations Officer, the Technology Support Specialist provides excellent customer support for all users by responding to technology support requests and prioritizing requests submitted through the school’s ticketing system (Spiceworks). The specialist uses their technical knowledge, understanding of digital devices, and ability to troubleshoot macOS, iOS, Windows, and Chromebook devices to support the academic program for students and teachers, as well as the various administrative functions of non-academic departments across campus. Using the Mosyle MDM manager, the specialist maintains an accurate inventory of user devices, peripherals, and network hardware. This role provides instruction and training for all new employees regarding their school-issued devices, network and Google Workspace access, and operating their workstation telephone, printer, and any other peripheral devices necessary for their job function. Similarly, the specialist provides instruction to students to access their Google Workspace account and other software and hardware access appropriate for students. Working with our technology partner, Knowing Technologies, the specialist helps to identify, address, and escalate when needed any network issues, and provides on-the-ground support to resolve those issues. The specialist also supports non-academic software and hardware on campus such as gate and door systems.