Technology Support Specialist

Burr and Burton Academy seeks an energetic and adaptable Technology Support Specialist (TSS) to join its innovative school community. In this pivotal role, the TSS helps students, faculty, and staff leverage technology to enhance the educational experience in a vibrant and forward-thinking environment. The TSS manages the school’s 1:1 iPad program, handles support tickets, and maintains a robust network spanning 13 buildings. For those passionate about technology and problem-solving, this is an opportunity to make a meaningful impact.
 

Key Responsibilities

• End-User Support: Serve as the primary point of contact for hardware, software, cloud-based tools, and print services, ensuring prompt and efficient resolution of support tickets.

• 1:1 iPad Program Management: Oversee the deployment, updates, troubleshooting, and support of the school’s iPad initiative.

• System Administration: Manage third-party cloud-based platforms like Google Workspace, Mosyle Manager, Apple School Manager, Aruba Central, and Canvas.

• Network Support: Collaborate with the IT team to troubleshoot and resolve device-level network issues in a dense wireless and wired environment.

• Technical Magic: Solve unexpected challenges with creativity to ensure smooth operations.

Qualifications

• Technical Proficiency: Experience with iOS, OSX, Windows, and cloud-based platforms in an education setting.

• Problem-Solving Skills: Ability to troubleshoot efficiently and deliver timely resolutions.

• Collaborative & Calm Under Pressure: Approachable, flexible, and capable of maintaining composure in dynamic situations.

• Visionary Mindset: A passion for technology and its evolving role in education.

• Self-Starter: Independent, proactive, and detail-oriented.

Preferred Qualifications

• Bachelor’s degree in a related field or equivalent work experience.

• Relevant certifications such as A+, Network+, CCNA, or MCP.