Technology Support Specialist

The technology support specialist in the department of information technology is responsible for maintenance and support of the School’s network, server, and computer systems.  The technology support specialist works closely with other members of the information technology department.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the knowledge, skill and/or ability required.

This position is for immediate start date.

Qualifying Characteristics

• Bachelor’s degree in Computer Science or Information Technology, or equivalent experience required.
• Advanced knowledge of Windows Server Active Directory and infrastructure, and Microsoft Exchange Server.
• An extremely well-organized, detail-oriented individual who has a high energy level together with an accompanying sense of urgency. 
• Bright, hard-working and enthusiastic with a serious commitment to excellence.
• Excellent communication skills and strong customer service orientation.
• Industrious, independent-minded and determined, with a drive to achieve results.
• Ability to handle confidential material and situations with discretion and sensitivity.
• Flexibility and the ability to multitask
• A person of unquestioned integrity who has an impeccable reputation, who honors commitments, and who deals with people in a straightforward and personal way.
• Someone who responds well to constructive criticism and deals successfully with difficult and challenging people and circumstances.
• Ability to work with adult faculty and staff as well as students
• Demonstrated knowledge in managing hardware, software, and networks.

Essential Functions

• Install configure and support Windows Server 2003-2012, Active Directory, Windows desktop operating systems, and MS Office 2003-2013.
• Build standard Windows desktop which includes, but not limited to, Microsoft Office, Adobe Creative Suite, and user specific applications.
• Implement and monitor security measures, software updates, and anti-virus software.
• Respond to trouble tickets submitted by users, routine alarms and network issues.
• Provide end user support for all computer hardware and software.
• Maintain all user workstations by creating, modifying and deploying computer images.
• Test, install and support software applications used by all constituents.
• Provide Active Directory support for user accounts and profiles.
• Install and maintain hardware including computers, printers and other peripheral devices.
• Assist in monitoring and maintaining network infrastructure.
• Maintain asset records and plan for replacement and re-assignment of computer equipment.

The above description covers the most significant duties performed but does not exclude assignments not mentioned.