Technology Support Specialist

Blue School seeks a self-motivated person to join our Technology Department, part time. Candidates must have experience with Macs and iPads and be keen to learn VOIP, Mobile Device Management systems and Google Apps for Education. The role requires interaction with faculty, staff and students so clear communication skills are a requirement.

Job Functions:

Systems Administration

Maintain and administer all systems and services including VOIP and Google Apps for Education

Deploy and manage end user Macbooks and iPads using JAMF Casper Suite

Administer and maintain user accounts and groups for all systems including tech ticketing and Google Apps for Education

Technical Support and Maintenance

First-level technical support for faculty, staff and students, including direct troubleshooting of hardware, peripherals, and software issues.

Monitor help-desk for jobs. Communicate status of jobs to tech team and end users. Provide detailed information of job status or resolution into tickets or knowledgebase

Ensure that school assets are labeled, maintained and tracked accurately in JAMF and Google Docs.

Test, implement, install, configure, troubleshoot and repair laptop carts, mobile (iOS) devices, Apple TV’s, projectors and A/V sound system

Maintain and administer the phone handsets and VOIP system

Install, implement, troubleshoot, and maintain network printers

Install, upgrade, test and troubleshoot software applications, mobile apps, and desktop computers

Provide technical & audio-visual support for evening events as delegated and assist in media uploads post-event

Provide technical & audio-visual support for all-school and class meetings as needed

Other Technology Functions

Assist in training on new software and hardware devices

Monitor and maintain school iPad carts and laptop carts

Respond to and work on special projects as needed or requested

Technical Requirements:

Working knowledge of Apple computer hardware, OS X, iOS applications and peripherals

Basic knowledge of JAMF and deployment of iOS devices including Apple VPP and DEP

Knowledge of basic networking.

Experience administering phone and voicemail systems

Experience troubleshooting printers and AirPrint

Basic knowledge of wireless networking implementation, configuration, and security

Job Requirements:

Well-organized

Effective, appropriate and timely communication within the Technology Department, administration, faculty, staff, students and vendors

Ability to work and focus with multiple distractions, projects and changing priorities

Excellent attendance and punctuality

Interest in contributing to the life of Blue School and enjoy working with adults and students who approach the use of computer and technology from an educational point of view

Ability to explain technical jargon to general audiences, and to be patient with new technology learners

Support the tech projects initiated by other colleagues

High degree of technical aptitude

Ability to work accurately under deadline pressure

Ability to complete administrative tasks and obligations in a timely manner

Active participation in the school community

Flexible and collaborative team player

Ability to lift and move 50 pounds

Please submit your resume and cover letter to danb@blueschool.org