Technology Support Specialist
The primary role of the Technology Support Specialist is to provide technical support for faculty, administrative staff, and students. The Technology Support Specialist maintains classroom hardware and software, provides user access to network services, and provides technology related administrative assistance. End-user support is a vital role in the function of the school and involves many areas of responsibility.
Primary Responsibilities
END-USER SUPPORT – FACULTY/STAFF AND STUDENTS
Provide technical assistance and support to all faculty, support staff, and administrative staff as well as students in a classroom setting.
Provide technical assistance to in collaboration with the Technology Team regarding computer lab hardware and software, student access to files, and all other related technology issues.
Manage student & teacher account creation and maintenance for various educational platforms (TypingAgent, BrainPoP, SRI, Pearson, etc.)
WORKSTATION AND EQUIPMENT SUPPORT
Set up and maintain all workstation hardware in classrooms, computer lab, faculty areas, and administrative offices. Perform annual cleaning and upgrades of equipment.
Install and update system level software, user applications, virus protection software, and utilities to maintain the stability, performance, and integrity of all workstations.
Maintain all printers and keep stock of printer consumables.
NETWORK SYSTEMS
Provide user-level network services including assigning accounts and passwords, setting permissions, and assisting faculty/staff and students (users) with network access and use of network-based applications.
Set up and maintain student file server to support student logins. Document setup and maintain login and password records.
Set up and maintain student laptop and iPad deployment services including Munki software update server and Meraki iPad management.
Set up and operate technology equipment for meetings, school functions, or class related activities, including some evening meetings and events.
OTHER DUTIES
Be an active member of the Technology Team.
Pursue professional development through technology related classes, seminars, conferences, and publications. Follow industry trends to maintain flexibility in network and platform changes.
Attend regular staff and other meetings as requested.
Perform other duties as requested by the Head of School.
Secondary Responsibilities
Comply with all software licensing restrictions and equipment licensing requirements.
Support technology purchasing with budget tracking and reporting.
Maintain warranty, purchase, and inventory records and support documentation.
Maintain AV equipment including electronic white boards, projectors, document cameras, digital photo and video cameras, sound equipment, and other related hardware.
Assist with server and network hardware and software upgrades and maintenance including wireless networking equipment.
Assist as needed to maintain a secure network and backups.
Collaborative Responsibilities
Provide training for faculty and staff in use of network, server access, and general workstation and printer use. Provide how-to documents to faculty/staff for quick reference to frequently asked questions.
Work in collaboration with the Tech Team to promote a community culture that supports the safe and responsible use of technology. Increase staff awareness surrounding the best practices of digital citizenship.
In collaboration with the Tech Team, assist users in evaluating technology needs and planning for future projects.
In collaboration with the Tech Team, assist with specialized networked software for reference software, online mathematics, typing, and assessment tools.
In collaboration with the Tech Team assist in determining need, evaluate, and purchase equipment and software at most competitive prices. Plan upgrades and replacements for budgeting purposes.
Identify and coordinate, with the Technology Team, training and support for continued learning opportunities in technology
SKILLS AND COMPETENCIES
A Bachelor’s degree in computer science, technology, or a related field.
Three years experience in technology support, preferably in a school setting.
Broad experience with Apple computer products with current experience with Mac OS X, Mac OS X Server, and iOS devices and apps. High-level experience and depth of knowledge of Apple client software deployment and licensing.
Expertise in Apple desktop apps, Google G-Suite, MS Office suite, Adobe CS software, and SMART Board applications.
Proficiency in Deploy Studio, Munki, Meraki Systems Manager, Apple School Manager, and G Suite for Education a plus.
Excellent problem-solving skills and an ability to manage multiple concurrent projects.
Strong interpersonal, verbal, and communication skills with an ability to work well under pressure.
Comfortable working with children in classroom settings and occasionally one-on-one.
Ability to keep information secure and in the strictest of confidence.
Work Hours: Full Time, Monday through Friday, 7:30 am to 4:00 pm with occasional evening work for events and meetings.
Visit our web site at: www.bertschi.org. No phone calls will be accepted. Interested candidates are invited to send or e-mail a resume including references to:
Bertschi School
2227 10th Ave. East
Seattle, WA 98102
Bertschi School is an equal opportunity employer seeking a more culturally diverse workplace. Bertschi School does not discriminate on the basis of race, color, creed, national or ethnic origin, socio-economic status, gender identity, sexual orientation or disability.