Technology Support Specialist
STARTING SALARY: $13.65 to $18.15 per hour (depending on experience)
* Refer to Column J of Elizabeth School District's current Classified Salary Schedule
* Benefit package overview
POSITION SUMMARY
Under the supervision of the Director of Information and Instructional Technology, the Technology Support Specialist will serve as a resource to school sites and District staff in the effective and efficient utilization of computer technology; act as a liaison between the District’s computer users, the Technology Department, and hardware and software vendors in the resolution of user requests and problems; and shall perform other duties as required.
TYPE OF POSITION
This is a full-time 40 hours-per-week 12 months-per-year position.
PRINCIPLE RESPONSIBILITIES
- Responsible for maintenance and support of district computers & printers
- Troubleshoot problems in person, over the phone, and/or by using remote tools
- Supports the Technology Department’s modes of help requests for student and business systems, email, and other applications
- Coordinates and assists in technology projects
- Assists in managing, maintaining, and troubleshooting the District’s local and wide area networks, both wired and wireless
- Responsible for the setup and deployment of technology as it relates to District and State assessments (MAP, CMAS)
- Assists staff in the use of various software and web-based packages
- Assists in or provides training seminars for specific software and hardware products
- Responsible for keeping and inventory database of technology assets
- Manages and tracks work requests via the District’s work order system
- Prepares documentation of processes and tasks
- Performs other duties as required by supervisor
POSITION REQUIREMENTS
- High School Graduate/GED required
- AA degree with coursework in a computer-related field preferred
- Minimum 2 years in the computer support field preferred
- CompTIA A+ certification preferred
- Additional tech certifications desireable
- Expert-level knowledge of PC desktops, laptops (Windows-based Dell, HP, etc.)
- Expert-level knowledge of Windows Operating Systems (Windows 7 and above)
- Expert-level knowledge of hardware and software diagnosis and resolution
- Expert-level knowledge of Google Chrome OS and Chromebooks
- Intermediate-level knowledge of Apple hardware (MacBooks, iPads, iPhones)
- Intermediate-level knowledge of Apple OS X and iOS operating systems
- Intermediate-level knowledge of GSuite (Drive, Docs, Sheets, Slides)
- Intermediate-level knowledge of the Microsoft Office Suite of products for Mac and Windows (Word, Excel, PowerPoint)
- Intermediate-level knowledge of Windows Server and Active Directory
- Intermediate-level knowledge of networks, and network concepts (DHCP, IP, WiFi)
- General knowledge of or experience in VoIP systems and concepts
- Strong customer service skills required
- Effectively communicate both verbally and written ideas, concerns and issues
- Effectively communicate and provide customer service to District staff via face-to-face interaction, phone calls, emails, and messaging (text, Slack, etc.)
- Establish and maintain effective relationships with District personnel
- Has the ability to work co-operatively with supervisors and co-workers
- Able to troubleshoot and resolve issues independenly and in a timely manner
- Able to work independently on projects and follow through
- Is flexible
- Maintains a generally positive attitude
- Observes all district policies and procedures
- Work with support personnel, including mentoring high school student(s) participating in the District’s Student Technology Professional program
- Must have a valid driver's license and working vehicle to independantly drive to and from District locations on a regular basis (mileage is reimbursable)
ESSENTIAL PHYSICAL REQUIREMENTS
- Frequent sitting, standing, walking, reaching, bending, and squatting
- Occasional stooping, kneeling, crawling
- Frequent lifting 5 to 25 pounds
- Occasional lifting 20 to 70 pounds
SUPERVISORY DUTIES
None