TERMS OF EMPLOYMENT

Length of position: 12 months per year

Hours: 8:00 AM - 5:00 PM

GENERAL DESCRIPTION

Performs highly advanced and/or supervisory (senior-level) computer systems support work.  Work involves coordinating customer support for agency information technology systems and operating automated office equipment in a stand-alone, network, or mainframe environment.  May assign and/or supervise the work of others.  Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

QUALIFICATIONS REQUIRED

1. Undergraduate degree in Computer Science or equivalent work experience in IT field.
2. Knowledge and working experience supporting Apple/Mac hardware and software (OSX 10.10 or above)
3. Knowledge and working experience supporting PC hardware and Windows software.
4. Knowledge and working experience supporting a wireless network environment.
5. Knowledge and working experience supporting wired enterprise network switches and environment.
6. Working knowledge with the following software: (MS Office, FileMaker Pro, Adobe Creative Suite
7. Experience with imaging and deploying hardware.
8. Sign Language:  The ultimate required proficiency level for the position using the levels designated in the Signed Communication Proficiency Interview (SCPI) is INTERMEDIATE. The applicant does not need to have sign language skills at hire but will be required to participate in sign language classes offered at TSD until reaching the required level as evaluated on the Signed Communication Proficiency Interview.

QUALIFICATIONS DESIRED

1. Proficient signed communications skills
2. Certified ACMT (Apple Certified Macintosh Technician)
3. Certified JAMF Nation CCA (Casper Certified Administrator) and/or CCT (Casper Certified Technician)
4. Experience providing technical support for ShorTel VOIP system.
5. Experience supporting a Meraki or similar wireless networking system.
6. Experience supporting video security systems and badging access systems.
7. Experience with mass notification systems.
8. Knowledge and working experience supporting Linux/Unix environment.
9. Bash scripting or equivalent knowledge.

KNOWLEDGE, SKILLS & ABILITIES/ATTRIBUTES

1. Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
2. Effective Communication—the individual must be able to appropriately communicate with colleagues, students, parents, families, administrators, supervisors, and the public.
3. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
4. Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
5. Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
6. Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
7. Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

SUPERVISOR

Director of Technology