Technology Support Specialist

Overview:

This position is responsible for providing technology support for the administration, faculty, staff, and students of The Cathedral School. The Technology Support Specialist will report directly to and will work regularly with the IT Manager and CFO.

Required Personal Skills:

• Excellent communication, organizational, and project management skills.
• Ability to prioritize daily tasks on long-term projects and work in a fast-paced environment
• Effective communication skills
• Strong analytical, organizational, process, and problem-solving skills 
• Accomplished in problem identification and problem-solving techniques relating to the use of supported end-user hardware, software, and peripherals
• Ability to work with staff and students
  Self-starter and self-learner

General Responsibilities:

• Manage and catalog all user support requests
• Troubleshoot and resolve hardware, software, printing, interactive whiteboard, and A/V problems in an entirely Apple environment.
• Provide training for administrators and staff
• Consult with IT Manager to support faculty and students.
• Install, configure, and maintain software & hardware
• Assist with A/V setup as needed for school assemblies, faculty/committee meetings, and special events.
• Work with the IT Manager to update the Technology plan for the school

Responsibilities:

Software and Macintosh Support:

• Provide end user support for Mac OS client software and a wide variety of software applications (installation, configuration, troubleshooting, and maintenance)
• Software testing and evaluation. Track software licenses
• Software image creation, deployment, updates, and maintenance
• Software application installation and updates on iPads
• Support for setting up user accounts on our Whipplehill web site
• Manage multiple OSX 10.11 & 10.12 servers using standard Apple server admin tools - Mac OS X servers with Home Directories
• Clients and servers support
• Serve as a liaison with Apple for warranty repairs and software support.
• Management and preferences enforcement
• Manage a wide variety of server roles (web, QuickTime streaming, wiki/blog, databases, etc.)
• Manage and Monitor data backup systems
• Set up wikis, blogs, web pages on our Intranet as needed for faculty, staff, and student use.

Hardware/Network Maintenance:

• Basic hardware repairs for warranty and out-of-warranty systems and printers
• Wired and Wireless network management
• Configuration, maintenance of printers, scanners and other peripherals
• Manage Internet network and filtering system
• Maintain A/V equipment including digital projectors and Smartboards
• Prepare end-of-life systems for donation or recycling
• Document network system, operational procedures, and network topology
• Maintain equipment inventory
• Provide hardware support over summer to design, test, and troubleshoot major network upgrades

Please E-mail your resume with a cover letter indicating your salary requirements to: Nisha Joshi njoshi@cathedralnyc.org

Education/Experience

• Minimum 3 years in LAN administration experience in Macintosh platform, Mac-based applications, Configuring and using Apple Remote Desktop in a 150+ workstation environment.
• Should have experience with image deployment on the Mac platform
• Should have experience to work with jamf.
• Network user administration, firewall and router configuration, Cisco switch and router configuration experience is a plus.
• Experience with cabling systems, hubs, and routers