Technology Support Specialist

Technology Support Specialist

The School at Columbia University is an independent K–8 school founded in 2003 that is affiliated with and administered by Columbia University. At The School at Columbia University, educators work with a dynamic and diverse community drawn equally from the families of University employees and from the local community. The community is dedicated to fostering in students personal resourcefulness and integrity, a sense of social responsibility, and a lifelong appreciation of learning through an innovative, socially and emotionally supportive, and academically challenging program. The pedagogical and curricular philosophies embrace multicultural perspectives, which challenge educators and learners to examine their preconceived notions of race, gender, ethnicity, class, ability, religion, and sexual orientation. Educators tailor instruction so that the needs of the individual students are met. A committed faculty and administration strive to create a school that will stand as a model for what K–8 education can be, and serve as a genuine and enduring partnership between Columbia University and its neighbors.

The Technology Support Specialist provides timely, considerate support to The School’s community in its use of the technology infrastructure by responding to help desk and other requests, made in-person, via ticketing system, telephone, or email. She/he will act as an in-person client support provider and will have the responsibility for maintaining and updating hardware, software systems, and other equipment, to ensure they serve the users effectively and efficiently. This person will communicate effectively and work cooperatively with The School’s diverse groups, which include faculty and staff, students, and, occasionally, with parents. The Technology Support Specialist will support the technology needs of The School’s programs, including after-school programs, study hall, and special events. Create written and/or audiovisual support guides to describe installation, configuration, or operating procedures. The incumbent will also be involved with planning and delivering technology-driven professional development to larger groups, cadres, or teams of faculty and administrative staff. Research and advise on modification and acquisition of software, hardware, and other related equipment. Maintain The School’s technology inventory. Assist with other duties as needed.

Characteristic Duties and Responsibilities:

Responds to help desk and other requests via ticketing system, telephone, and email. Troubleshoots and resolves technical problems in Mac and Windows operating systems. Assesses and resolves technical problems with computer systems (desktops, laptops, and tablets), interactive whiteboards, printers, multifunction centers, VoIP telephones, document cameras, projectors, and other equipment. Installs, configures, and supports machine resident software and other programs used at The School. Provides equipment, peripherals, cables, and other sundries as needed. One-to-one and group training. (60%)

Maintains Technology Assets Inventory. Receives, registers, and distributes all new assets. Prepares, registers, and ships assets for outside vendor repairs. Prepares, registers, and packs assets being donated. Registers and packs assets being excessed. Registers, documents, and traces lost/stolen assets. (20%)

Requests services from outside vendors. Requests consumables, supplies, and other sundries. Researches and advises on modification and acquisition of software, hardware, and other related equipment. (10%)

Writes support guides for users to describe installation, configuration, and operating procedures. Provides support to special programs and projects that involve The School’s parents. Supports other projects/tasks as needed. (10%)

It is strongly encouraged that employees participate in the life of The School by taking part in events such as lunch duty, supervision coverage, field day, and integrated project week.

To apply, go to https://jobs.columbia.edu/applicants/Central?quickFind=167703

The School at Columbia University is an equal opportunity/affirmative action employer.

Minimum Qualifications:

Bachelor’s degree or its equivalent in a related field; minimum of two years of related work experience required

Experience in working, configuring, cloning, and troubleshooting Mac OS and iOS

Experience in working with Windows OS

Knowledge of Google Apps for Education

Ability to lift and carry loads (40 lbs.)

Preferred Qualifications:

Knowledge of Server OS (Windows and Apple)

One or more certifications from recognized institutions on each of the following: maintenance, troubleshooting and repair of hardware and peripherals (e.g., COMPTIA A+); installation, troubleshooting, and repair of Apple software and hardware (Apple ACTM); maintenance, troubleshooting, and repair of printers

Experience in working with Parallels and/or Bootcamp

Basic knowledge of Drupal

Experience in working with Chrome OS

Working knowledge of Casper

Basic knowledge of FileMaker Pro