Technology Support Specialist

The Overlake School is an independent, coeducational, college preparatory day school located on a 75-acre campus in Redmond, Washington. The school serves 530 students grades 5-12. Founded in 1967, the school has a reputation as one of the leading independent schools in the Northwest. Overlake believes that diversity is an integral part of its mission. The school therefore actively fosters a diverse community that contributes to its educational richness.

Technology Support Specialist

Interested candidates are invited to apply online - please go to our website www.overlake.jobs

General Summary:

The Technology Support Specialist is responsible for working with students, faculty and staff to support the technical aspects and systems that compose the technology initiatives of the school. In all of this work, the goal is to build professional relationships with community members, to ensure that the school’s end user experience, as well as its overall IT infrastructure, are capable of fulfilling the mission and goals of the Overlake School. In addition to providing individualized technology end-user support, this position will also be involved with planning and delivering technology-driven professional development to larger groups, cadres or teams of faculty and administrative staff throughout the year, including summer sessions. The specialist works very closely and directly with other members of the technology department in order to provide a seamless and integrated technology experience. The ideal candidate has a strong love of learning, a desire to be in a classroom/school environment, is a team player, and has the curiosity to dive in to solve any problem.

Duties & Responsibilities:

• Provide end-user technical support throughout the organization.
• Manage and utilize help desk systems and workflows to document and track customer service.
• Manage and participate in the deployment, maintenance and reclamation of end-user devices and peripherals.
• Help staff the Help Desk as necessary.
• Attend and participate in technology department and community meetings.
• Collaborate, brainstorm and share best practices within the department and community.
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• Engage in regular professional development that supports school, department and personal goals.
• Take initiative to make things better; document and communicate changes to the team and community.
• Maintain up-to-date inventory information on all hardware as well as licensing information on software and subscriptions.
• Provide basic network support and maintenance in consultation with colleagues.
• Technical and A/V support for community events after hours.
• Provide software and hardware support for campus A/V and telephone systems.
• Refer major hardware or software problems to outside vendors for assistance and service.
• Provide backup support to departmental staff as required.
• Other duties as assigned.

Minimum Qualifications:

• Strong “can-do” customer service attitude.
• Proven communication and interpersonal skills.
• Exemplary attention to detail and organizational skills.
• Ability to work independently and in teams.
• Knowledge of trends in technology, educational technology and customer service.
• Ability to engage and support students, faculty and staff in meaningful ways.
• Ability to take initiative to define and pursue one’s own professional development.
• Solid understanding and capable troubleshooting of all modern desktop and mobile operating systems, in addition to experience with Mobile Device Management solutions which manage them.
• Experience with hardware repair, software/patch deployment, image building, and imaging. Windows and/or Apple certifications preferred.
• Ability to work under time pressures while maintaining a great customer service attitude.
• Ability to triage problems under high-stress situations.

Reporting Relationships:

• Reports to the Director of Technology    

Working Conditions: Daily interaction with faculty, staff, parents, vendors, trustees, and volunteers. After-hours and special events support occasionally required. Ability to lift 30 lbs., climb stairs, crawl under desks as needed to install/move computers.