Technology Support Specialist

Minimum Qualifications:
Associate Degree in electronics or computer field or equivalent; three years work experience; CompTIA A+ Technology Certification, CCNA, Server+ and/or AIS certifications preferred (multiple desired); Help Desk Institute certification and/or Dell Computer Maintenance certification preferred; valid Texas driver’s license with appropriate insurance coverage; strong organizational, communication (verbal and written), customer service, problem-solving skills; ability to communicate technical terms and concepts to non-technical users; strong skills in technical support and maintenance; strong computer skills in Microsoft technologies for productivity, desktops, messaging, collaboration, conferencing, PC-based computers, and peripherals; help desk experience and ability to understand and model excellent customer service practices and techniques; familiarity in the maintenance of telecommunication equipment, Ethernet LANs (including switches), and wireless equipment; understanding of software database structures to include fields, tables, relational database structures; Cognos and/or financial/student management system experience preferred; two years experience as a technical support specialist in a managed, networked PC environment; one year experience using Microsoft Windows Server, including Active Directory, preferred.

Summary of Responsibilities:
Install, troubleshoot, repair, upgrade, and support technology resources; provide technical assistance for staff to facilitate the use of technology in the classroom or office; serve as liaison between the CTSS team and the networking and data processing teams; assist in the daily operation and maintenance of end-user network connectivity issues as assigned.

Salary Schedule:
Salary is based on district schedule, plus consideration of work-related experience(s).  Please note that this is an employee-at-will position.  This is a 12-month position.