Technology Support Specialist

The NCSU Libraries serves as the gateway to recorded knowledge and information for the NC State community and its partners, offering a competitive advantage in attracting and retaining the best faculty and students to the university. For more information about the Libraries, please see http://www.lib.ncsu.edu/aboutthelibraries/

This position maintains and provides responsive, advanced support for a variety of technology-enabled spaces at the NCSU Libraries. This work includes providing end user support for activities in the spaces, consulting with users and Libraries staff on available functionality, and troubleshooting complex, non-routine problems by independently resolving them or escalating to others. As needed, this position provides support for supplemental audiovisual infrastructure for events, which may include assisting with setup and/or configuration of audio and recording systems and display technologies. This position also develops training and documentation on the capabilities of the advanced technology spaces to help users receive maximum benefit from the available technology.

This position collaborates with other IT staff to support multiple high tech visualization spaces and large-scale video walls, several public event spaces, and numerous staff meeting rooms and collaborative group study rooms at both the James B. Hunt Jr. Library on Centennial Campus and the D. H. Hill Library on Central Campus. This position’s portfolio addresses a broad range of audiovisual technology infrastructure, ranging from audio systems, video processing, AV switching, and room control to underlying computing and front-end projections and displays.

Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

- Knowledge of and experience with a variety of audiovisual technologies, such as projection and display technologies, AV switching and routing, AV room control, audio systems, microphones, video processing, audio mixers, lighting, video cameras, and content capture tools. 
- Ability to read and interpret technical documentation, particularly AV design drawings. 
- Experience configuring and/or troubleshooting complex AV systems. 
- Ability to consult with both technical and non-technical clients to develop effective solutions.
- Excellent customer service and problem solving skills. 
- Ability to learn new technologies as they relate to academic library technology spaces.

- Current CTS or CTS-I certification.
- Experience with programming and support of room control systems, such as Extron, Crestron, or AMX.
- Experience configuring and/or troubleshooting end user computing and software. 
- Working knowledge of networking protocols and standards. 
- Experience configuring and utilizing room management systems, such as Extron’s GlobalViewer or AMX’s Resource Management Suite (RMS). 
- Experience providing technology training for a variety of audiences.
- Very good written communication skills.
- Experience supporting faculty, staff, and students in a higher education environment.

n/a

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.

Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148. 
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. If highest degree is from an institution outside of the U.S., final candidates are required to have their degree verified at www.wes.org. Degree must be obtained prior to start date.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.