Technology Support Specialist II

Associate’s degree or 60 college hours with at least two years relevant experience required. Course work in multi-media authoring, management information technology, computer science, RTF (radio, television, film), or related field would be helpful. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Supports and maintains advanced audio visual, television production and in-house computer systems, desktops, and peripherals. Performs audio visual and computer installation, diagnosing, repairing, maintaining, and upgrading all minor hardware and equipment while ensuring optimal workstation performance. Position will spend large portion of time assisting faculty with online support, graduate students who teach online class, and will be required to work with Associate Director on planning for IT needs related to online courses.

Installs, configures, tests, maintains, monitors, and troubleshoots audio visual and workstation hardware and peripheral devices associated with end user workstation software products where required. Responsible for video recording of college events. Responds to incoming service requests regarding computer, hardware issues and software issues. Helps maintain an inventory of workstations, audio visual and related equipment. Accurately documents instances of hardware failure, repair, installation, and removal. Support the development and implementation of new technology projects and new hardware installations. Provides guidance and training to others. Performs other related duties as assigned.

Requires a working technical knowledge of audio visual, television production, networked and stand-alone PC software, general understanding of Windows registry, file systems and networks. Must be able to read and understand technical manuals and procedural documentation. In addition, ability to conduct research into computer issues and products. Effective interpersonal skills and relationship-building skills, good written and oral communication skills, ability to present ideas and concepts in user-friendly language and strong customer-service orientation are required. Ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures is necessary. Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses. Policy interpretation is limited to situations which have been previously defined and where parameters have been established. During emergencies, operational failures, and peak use periods, employee may be called in when off shift to work an extended shift. Special procedures sometimes require extended hours.

Sam Houston State University is an Equal Opportunity/Affirmative Action Plan Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, or gender identity. Sam Houston State University is an “at will” employer. Security sensitive positions at SHSU require background checks in accordance with Education Code 51.215.