Technology Support Technician

The Carolina Population Center is a community of scholars and professionals collaborating on interdisciplinary research and methods that advance understanding of population issues. The Center extends its resources to path-breaking work across the US and in more than 50 other countries and makes its findings available to a global audience. A nationally recognized training program educates the next generation of population scholars.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

This position is within the IT Services unit of the Carolina Population Center. It is responsible for providing information technology support for the Measure Evaluation project, which has research in approximately 50 countries.
Activities include providing desktop and peripheral support for the project’s users in Chapel Hill and in international settings (in conjunction with on-site support staff), providing backup to the project’s Systems Analyst for Electronic Data Collection and management of electronic devices, and providing support for video conferencing and distance collaboration.

Graduation from high school and one year in the field of technology related to the position’s role. 
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience. 
- Journey level requires an additional six months experience 
- Advanced level requires an additional one year of experience.

Must have experience with supporting technology in an academic/office environment.
Must be familiar with the configuration and set up of Laptop and Desktop Computers at an experienced user level and have a general knowledge of Apple and Android products.
Must have a good-to-expert level working knowledge of Microsoft Office 2016 and Office 365.
Must be proficient with Microsoft OneDrive.
Must demonstrate the ability to follow instructions and guidelines, with the ability to use logic and troubleshoot issues.
Must demonstrate strong communication and problem-solving skills.
Must be punctual, reliable and exhibit professionalism. 
Domestic or international travel may be required.

Video conferencing support using cloud-based software solutions and local hardware.
Experience imaging Android and Windows devices.
Graduation from a two year technical college with a major in computer science, information technology or related area and one year in the information technology field related to the position’s role; or graduation from a four year college or university and one year experience in the information technology field related to the position’s role; or graduation from a four year college or university with a major in computer science or information technology or related degree.

Must be able to lift 50 lbs with or without accommodation.