Technology Support Technician

The purpose of the Department of Registration and Records is to provide academic services to current and former students, faculty, staff and the public while maintaining the security and integrity of the university’s academic data. The department serves as the data steward for all academic data and is therefore responsible for developing efficient and effective systems for collection, storage, update and distribution of data affecting all of the University’s academic functions.

The position is responsible for IT purchasing and setup for the department of Registration and Records. Maintain the department/divisions system licenses and access. Produce and distribute the weekly Data Processing Schedule linking system processing to student term dates to ensure that critical system processing is completed as required. Serve as the tier one point of contact for university personnel regarding SIS related issues. Perform ongoing testing of SIS and other systems as needed. Understand security set-up in SIS to assist the Technology Support Specialist position during peak times.

Assists in answering departmental phone calls and email issues/questions. Participates in new student orientation and university commencement ceremonies.

High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.  
All degrees must be received from appropriately accredited institutions.

Knowledge of SIS, knowledge of university policies and procedures governing the update of student data, and knowledge of federal and state laws governing student records. Prefer experience with computer hardware.

Bachelor’s degree and experience with integrating new technologies preferred.

NA

Please include a resume, cover letter and contact information for three professional references along with your completed online application.