Technology Support Technician

The Technology Support Technician serves as the initial point of contact for technical support calls received by phone, e-mail or in person. This includes installing, diagnosing, repairing, maintaining, and upgrading laptops, desktops, tablets, audio visual and other equipment to ensure optimal performance.

RESPONSIBILITIES:

• Perform hands-on fixes, including installing, upgrading software, implementing file backups, and configuring systems and applications.
• Responsible for providing technology support for faculty, staff, administrators and students.
• Provide technical support for computer labs, smart classrooms, offices, and technology dependent facilities.
• Closely monitor the ITS ticketing and event scheduling systems and respond to requests for service and events.
• Plan and implement preventative maintenance for all computers. Push out critical system updates, patches and software packages.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
• Perform installation and maintenance of laptops, desktops, tablet computers, audio visual equipment and other IT equipment onsite and via remote control software.
• Prepare, monitor, and maintain audio visual equipment for special events.
• Update and maintain computer and peripherals inventory database and provide any updates or changes to the Inventory Control Specialist.
• Support faculty, students, and the College Community with technical planning information and/or service whenever possible.
• Install, transport, test, and operate, audio/visual and computer technology at various sites.
• Assist with special events work outside regular hours as needed (i.e. Open Houses, Guest Speakers and Public Presentations, Commencement, etc.)
• Other duties as assigned

Requirements:

• Bachelor's Degree preferred.
• At least one year of experience in Information Systems or Technical Support, preferably in a Help Desk environment.
• A+ Certification preferred
• Excellent customer service skills and experience working in a fast paced, service oriented environment.
• Familiarity with computer imaging software such as Microsoft Deployment Toolkit, SCCM, JAMF, etc.
• A thorough understanding of computer hardware, operating systems and software, including Microsoft Office, Windows 7, 8 and Mac OS version 10 and up.
• Knowledge of Active Directory and resetting and unlocking user accounts.
• Experience and/or high familiarity with audio/visual systems and technologies
• Independent thinking/problem solving skills and proven ability to prioritize and execute multiple tasks in a high pressure environment
• Technical experience with troubleshooting and installation of computer hardware and peripheral equipment.
• Ability to work independently as well as collaboratively with a team.
• Willingness to work flexible hours is essential.

PHYSICAL REQUIREMENTS:

• Must be able to sit for long periods at a time and exhibit dexterity in keyboard applications.
• Lifting of computers, monitors, printers, small UPS's and other equipment required.
• Ability to work from ladders required.
• Ability to maneuver in small confined spaces required.

Additional Information:

Full-time, Full-year position. Monday-Friday, 10am-6:30pm. Nights and Weekends as needed.

Comprehensive health and dental benefits, generous time off, a tuition remission plan to further enhance your knowledge and skills, retirement plans through TIAA, and wellness programs including the use of our fitness center.

The College of Saint Rose values diversity and abides by federal, state and local law in admissions, employment and all services and programs provided. It does not unlawfully discriminate on the basis of race, color, sex, religion/creed, disability, age, national/ethnic origin, gender identity or expression, sexual orientation, familial status, marital status, military status, domestic violence victim status, or any other condition established by law.

The College of Saint Rose is committed to providing a safe, supportive, and secure environment for the entire college community and upon request, will provide its annual security report. This report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off campus buildings or property owned or controlled by the College, and on public property within, or immediately adjacent to and accessible from the campus. This report also includes institutional policies concerning campus security, such as policies concerning sexual assault and other matters. You can obtain a copy of this report by contacting the Office of Safety and Security at 518-454-5187 or on line at https://www.strose.edu/campus-offices/security/campus-safety-report-and-policies/

Application Instructions:

In order to be considered for this position, you must submit your credentials online.   Create a College of Saint Rose Employment Account by clicking on the APPLY NOW tab below.

You will be able to upload the following documents, which are required for consideration:

• Resume
• Cover letter:  required, as this is a demonstration of your writing skills