Technology Support Technician

Position Summary:  

• The Technology Support Specialist is responsible for customer satisfaction of technology users, problem determiniation/diagnosis and resolutions, call routing if necessary, logging, and follow-up with customers to ensure satifaction.

Education/Certification:

• Associates Degree or Bachelor of Science/Barchelor of Arts from an accredited college or university in Computer Science or  related field preferred.

• Years of experience may be substituted for education.

• Apple Macintosh Technician Certification and/or Windows certification is a plus.

Special Knowledge/Skills:

• The ability to communicate effectively in both written and oral forms with all levels of management and staff

• Ability to remain calm and courteous in periods of stress

• Ability to work with users having a broad range of experience levels

• Knowledge of both Macintosh and Windows computer platforms

• Working knowledge of personal computers and applicable software

• Knowledge of Telecommunications