Technology Support Technician I

The Park School of Baltimore

Devoted to intellectual inquiry, a collaborative spirit of learning, and an appreciation for the diversity of human experience, The Park School of Baltimore is a community founded on positive expectations of our students and respect for individual differences.

We cultivate children’s innate curiosity by nurturing their interests and engaging them as active participants in their own education.

We support young people in becoming confident questioners and responsible citizens of the world. The Park School Mission

The Park School is a non-sectarian, independent, coeducational day school for students from Pre-Kindergarten through Grade 12. Founded in 1912 as one of the early progressive schools, The Park School continues to practice a distinct educational philosophy. The core values today, as in 1912, are a belief in children’s capacity to love learning, to grow academically and emotionally when inspired by highly qualified, caring teachers, and to develop self-discipline, confidence, and creative problem-solving skills through deep exploration and constant challenge.

At every grade level, from Pre-Kindergarten through Upper School, Park actively encourages questioning and conversation as essential elements of the learning process. The school philosophy emphasizes a belief in positive expectations and expects that students, as they mature, will take increasing responsibility for their own learning.

The Position

The Park School of Baltimore has an opening for a Technology Support Technician I (TST I) to act as a front-line service provider for all adult and student clients, whether they drop in, telephone, or send online requests. The TST I will handle Tier I technical requests, and will refer more difficult Tier 2 and Tier 3 problems to the appropriate staff members. Responsibilities require independent analyses, communication, and problem solving. Work is performed with little supervision and requires initiative and judgment. This is a 12-month, full-time, non-exempt position.

Responsibilities/Expectations

Perform Tier 1 level technical support (50%):

• Perform on-site or remote basic troubleshooting for the components and systems within IT: printers; audio visual equipment in classrooms and common areas; analog and IP phones; Mac and PC laptops, workstations and other devices; network, email, and Google accounts.  Create accounts on network, email, Google, and Voicemail.

• Install IT-approved software on Park devices as requested.

• Perform tasks according to plans designed by higher level IT staff for improving, upgrading, and modifying technical services within the school.

Analyze and triage all requests (electronic, phone, and walk-ins), handling simple requests immediately or creating and assigning help desk tickets to an appropriate member of the IT department. (20%)

Carry, install, and set up computers and devices, equipment, peripherals, or accessories in a timely manner. (15%)

Manage accounts, inventory, warranty records, service calls, purchase orders to outside IT vendors. Track items lent from holdings. Help keep the IT office and storage areas organized. (15%)

Other duties may be requested or assigned.

Qualifications

Education and Experience

• High School diploma or GED required.

• Associate’s degree and/or technical certification a plus.

• Three to five years of experience minimum in the field or in a related area a plus, preferably in a school environment.

Job Knowledge, Skills, and Abilities

• Basic proficiency in Microsoft Outlook, Word, Excel, and Google products required. 

• Familiarity and experience with both PC Windows and Mac platforms.

• Excellent verbal and written communication skills for all constituencies in a K-12 school.

• Must have knowledge of commonly-used concepts, practices, and procedures within the IT field.

• Must have the ability to organize multiple tasks and work independently.

Please note: Park School currently requires proof of COVID-19 vaccination, subject to legally required exemptions, as a condition of employment. 

Work Hours and Days

• Monday through Friday 8 a.m. to 4:30 p.m. with a 30 minute unpaid lunch

• Rarely, overtime may be required, including evenings and weekends.

Physical Demands

• Must be able to lift 35 pounds from the floor and carry short distances.

• Required to remain stationary for long periods of time.

• Often required to move about to locations throughout campus.

Supervisory Responsibilities

• None

Compensation and Benefits

Park’s pay rates and benefits are highly competitive with those in other leading independent schools. 

In addition to normal retirement and health benefits for full-time employees, the school offers the following distinctive program: 

Tuition Remission

Under current policy, employees who have been at Park full-time for two years are eligible to receive full tuition remission for their children who attend Park. All candidates, including employee children, must meet Park’s standards for admission. (During the first two years of employment, faculty may apply for aid through the need-based financial assistance program.)