Technology System Administrator

Children’s Day School (CDS) is a co-educational preschool through eighth-grade school serving over 475 students in the Mission Dolores neighborhood of San Francisco. Spanning two campuses and home to a diverse community of students, faculty, and families, CDS is a vibrant learning community grounded in our newly-adopted Mission, Beliefs, and Values. 

At Children’s Day School, what you learn and who you become are equally important. 

CDS is a welcoming community in the big city, a farm and garden among urban streets, an advocate for responsibility to others as well as individual achievement, an independent school with down-to-earth values, always asking how we can do this better. 

We strive for balance so students become both academically successful and grounded.  They leave CDS confident, with the humility to listen and the resolve to speak up for what they see as right.

To learn more about CDS, visit our website at www.cds-sf.org.

Job Summary

The Technology System Administrator is responsible for supporting and maintaining the school’s IT infrastructure, various databases, and our Apple and iOS devices. This full-time position will work closely with the Director of Technology in analyzing, designing, and implementing the school’s information technology system, support the Children’s Day School (CDS) technology program, and provide outstanding customer service for every customer, every time. This is a lead role and will include managing complex troubleshooting, project co-leadership of technology system evaluation, recommendation and implementation, and mentorship and training of junior team members. 

What You’ll Do (Job Description)

• Provision, configure, maintain, and support software and hardware: macOS, iOS, Microsoft  Windows Infrastructure, printers, desktop/laptop, networking equipment, Cloud Services, Linux systems, AWS, GSuite, Avaya, OneLogin, etc.

• Research and recommend innovative and, where possible, automated approaches for tasks

• Lead and mentor Technology Support team member (s)

• Monitor and provide senior-level support for the networking services and performance

• Perform complex troubleshooting and repairs; also process retired equipment for donation/reuse and data restoration

• Maintain and provide complex troubleshooting resolution for internal FileMaker Pro databases

• Develop and maintain installation and configuration procedures; also provide thorough and complete documentation for all areas of responsibility

• Maintain and improve the department’s internal wiki with technical documentation, manuals, and IT policies

• Maintain mobile device management using JAMF

• Maintain IT inventory such as laptops, iOS devices, adapters, monitors, keyboards, etc. Create, change, and delete user accounts per request

• Provide excellent customer service that meets the scope and guidelines of the tech department and also follows school policies

• Champion and celebrate the success of students and faculty in their use of technology

• Create self-help materials designed for students and faculty (i.e., tips, tutorials, troubleshooting steps, etc.) and provide informal training on new/current technologies 

• Work some weekends/evening hours to provide tech and A/V support for school events

• Handle other duties/special projects assigned by the Director of Technology

Who You Are (Education, Experience, and Skills)

• Proven experience (minimum 3 years) as IT system administrator, network administrator, or similar role

• Excellent troubleshooting, technical, and problem-solving skills

• Excellent research and documentation skills with specific step-by-step workflow

• Demonstrated organizational and time management skills; ability to prioritize support requests and work on multiple tasks with minimal supervision, and escalate support requests as necessary to ensure that all support requests are resolved within acceptable time frames.

• Must work well in a collaborative team environment as well as independently

• Ability to work well with PreK-8 students, adult colleagues, and families; willing to be an active, enthusiastic member of the CDS community

• Experience supporting technology preferably in a 1:1 environment

• Experience training or teaching adults

• Experience with JAMF

• Approachable, comfortable with ambiguity

• Bachelor’s degree preferred. Equivalent experience may be accepted in lieu of a 4 year degree

• Can do spirit

Physical Demands 

• Excellent attendance and punctuality. 

• Must be able to travel safely and comfortably across our two campuses (3 blocks apart). 

• Must be able to frequently, safely, and comfortably lift at least 30 lbs. 

• Exposed to a combination of normal office and outdoor environments

• Must be able to comfortably and safely, climb, bend, pull, reach, kneel, stoop, and see for near and far work. 

• Must be able to view and operate a computer and related technology and equipment at least 90% of working time.

Compensation & Benefits

Salary will be based on qualifications and experience. Excellent benefits offered, including medical, dental, and vision insurance and a retirement plan.

CDS is an equal opportunity employer. Our community is diverse in many ways, inclusive of race/ethnicity, sexual orientation, gender spectrum, age, ability, and more. We welcome and value the same in our faculty and staff.

How to apply

Submit your application to our site http://careers.cds-sf.org/apply/2GmbZHEbyN/Technology-Systems-Administra...