Technology Systems Assistant

Major Responsibilities

• Secondary point of contact for help desk.

• Consult with end users, and other team members to support software and application solutions.

• Install and maintenance of classroom, laptop and client side systems.

• Support end users and IT team by troubleshooting and resolving problems with applications and systems.

• Create and maintain program documentation, user documentation, online videos, FAQs, and other collateral.

• Train users and other personnel as required on the use of systems and applications. Ensure knowledge transfer and awareness of system and application updates.

• Support the delivery of all Information Technology services and assets throughout the school including software architecture, technology architecture, business and systems analysis, systems, and processes.

• Ensure best practice implementation and policy enforcement related to computer and network security, the use of and access to data, and electronic communications to meet all school requirements.

• Network topology labelling, and maintenance and support.

• Server closet labelling, maintenance and support.

• Other duties as assigned.

Education:

• Enrolled or attending a university program related to computer science, information technology or applied systems.

• Completion of a high school diploma

• Valid Class 5 driver’s license

Experience/Skills:

• Attention to detail balanced, with the need to provide a quality product within strict timeframes.

• Excellent communication, teamwork, and interpersonal skills.

• Highly motivated and well organized.

• Ability to work with a wide variety of projects and deadlines simultaneously.

• Ability to adapt and seek solutions from a variety of perspectives. 

Knowledge:

• Familiar knowledge of Microsoft solutions.

• Familiar knowledge of Mac solutions.

• Moderate knowledge of principles, methods, and techniques of systems analysis, design, development, implementation, and operation within a mission-critical environment.

Effort:

• Work normally requires a medium level of physical effort in bending and lifting.

• Work normally requires a moderate level of manual dexterity for keyboarding.

• Work normally requires a very high level of mental effort in creating strategies, planning work, solving problems, handling multiple demands and meeting deadlines with frequent interruptions and distractions.

• Work normally requires a moderate level of visual effort in operating PCs/other office equipment.

Working Conditions

• Work in an open concept office with a focus on team collaboration.

• Work well under pressure and to tight deadlines, while maintaining a calm and analytical mindset.

• he work environment and the responsibilities of this position provide for a high degree of self-direction in setting work priorities. Consistent with the professional nature of the work, there is an expectation to work in excess/outside of a typical work schedule to successfully carry out the responsibilities of this role.

• Fast-paced environment that operates six days a week. Day shifts, including Saturdays, are scheduled on a regular rotational and relief basis. Due to the in-house data processing and mission critical nature of systems and processes, some after-hours and on-call work is required to manage crisis / emergent issues.

• This position will address the needs of a diverse community of users. Prior experience working with minors is preferred;

• Temporary 3 month position;

• Criminal record check clearance is a condition of initial and ongoing employment;

• Must be legally entitled to work in Canada.